Patient Administration Executive (225-919)

The role of a Patient Administration Executive is crucial in ensuring smooth and effective administrative operations within healthcare facilities. This position requires an individual who is organized, detail-oriented, and has excellent communication skills. The Patient Administration Executive is responsible for managing patient-related processes, ensuring accurate and efficient processing of patient information, and providing exceptional customer service. They serve as the point of contact for patients, healthcare providers, and other stakeholders within the healthcare system. This role demands a combination of technical ability and interpersonal finesse to ensure patient satisfaction and the efficient running of administrative tasks. The role also involves handling sensitive information with confidentiality and compliance with healthcare regulations.

Responsibilities

• Manage patient intake procedures to ensure accurate and efficient processing of information.
• Coordinate with healthcare providers to schedule appointments and manage the clinical calendar.
• Maintain and update electronic health records with accuracy and attention to detail.
• Serve as a point of contact for patient inquiries and healthcare-related questions.
• Assist in the billing process by verifying insurance information and facilitating payment procedures.
• Ensure compliance with healthcare regulations regarding patient confidentiality and data protection.
• Develop and implement administrative systems to improve office efficiency and patient service quality.
• Prepare reports for management regarding patient flow, revenues, and other administrative metrics.
• Coordinate with other departments to ensure seamless patient care and administrative support.
• Provide training and support to new staff members in patient administration procedures.
• Handle patient complaints and concerns with professionalism and empathy to ensure patient satisfaction.
• Manage office supplies and equipment, ensuring administrative tools are available and functioning.

Requirements

• Bachelor's degree in healthcare administration, business administration, or a related field.
• Proven experience in a healthcare administration or patient service role is preferred.
• Strong organizational skills and attention to detail for managing patient records and data.
• Excellent communication skills with the ability to handle patient interactions tactfully.
• Proficiency in healthcare management software and electronic health records systems.
• Knowledge of healthcare regulations and compliance standards regarding patient information.
• Ability to multitask and adapt to changing priorities in a fast-paced healthcare environment.