Passenger Service Agent 05J26

A Passenger Service Agent is a pivotal role within the airline industry, responsible for ensuring a smooth and efficient passenger experience at the airport. This position requires dynamic individuals capable of handling multiple tasks and providing excellent customer service. Passenger Service Agents are the first point of contact for passengers at the airport, assisting with various aspects such as check-in, resolving travel-related inquiries, and ensuring compliance with security and airline regulations. This role demands strong communication skills, attention to detail, and a passion for helping people. A Passenger Service Agent must be adaptable to an ever-changing environment and be able to keep calm under pressure, providing assistance with a smile and maintaining a professional demeanor at all times.

Responsibilities

• Greet passengers at check-in counters with a friendly and positive attitude.
• Efficiently process passenger check-ins by verifying travel documents and check-in details.
• Assist passengers with special needs, ensuring all safety protocols are met.
• Handle customer inquiries and provide information about flight schedules and procedures.
• Resolve baggage-related issues and assist with lost luggage claims when needed.
• Coordinate with airline and airport staff to ensure smooth boarding processes.
• Manage flight bookings, upgrades, and cancellations as per airline policies.
• Ensure compliance with all security, safety regulations, and airline policies.
• Guide passengers through customs and security procedures for seamless travel.
• Maintain accurate records of passenger details and incident reports as required.
• Provide language translation services when necessary to assist non-English speakers.
• Stay updated on airline protocols and procedures to inform passengers correctly.

Requirements

• High school diploma or equivalent; additional languages are an advantage.
• Experience in customer service roles, preferably in the airline industry.
• Strong communication and interpersonal skills to assist diverse passengers.
• Ability to work shifts, including nights, weekends, and public holidays.
• Proficiency in using computer systems and airline reservation software.
• Good problem-solving skills to address passenger issues effectively.
• Capacity to remain calm and handle high-pressure situations with ease.