Partner Success Manager

Overview

The Partner Success Manager 3 is responsible for driving growth and satisfaction across a portfolio of strategic partners. This position focuses on enabling partners to effectively market sell and deliver the companys SaaS solutions to their customers. The Partner Success Manager 3 serves as the primary post-onboarding contact for partner engagement ensuring alignment with program objectives and mutual business outcomes.

Responsibilities

• Build and manage strong relationships with assigned partners acting as their advocate within the organization.
• Drive partner enablement by coordinating product training sales resources and marketing tools to improve adoption and sales readiness.
• Collaborate with partner sales and partner marketing to support joint business plans demand generation activities and revenue goals.
• Monitor partner performance against KPIs (pipeline growth certifications customer satisfaction renewal rates).
• Provide guidance on go-to-market execution technical enablement and customer lifecycle best practices.
• Serve as the central point of escalation for partner-related issues ensuring quick resolution and positive experience.
• Gather partner feedback to inform product support and program improvements.
• Mentor coach train and provide feedback to other team members; may provide feedback to leadership on technical abilities of team.
  
  
  

• Bachelors degree or equivalent experience
• 3+ years of experience in partner success channel management customer success or account management within a SaaS environment.
• Microsoft Windows and Office proficient
• Strong oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
• Strong organizational multi-tasking and time management skills
• Strong collaboration skills applied successfully within team as well as with all levels of employees in other areas
• Strong Microsoft Excel skills
• Strong leadership sound judgement and business acumen skills
• Strong facilitation and project management skill
• Strong interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department
• Strong data gathering interviewing and analytical/problem solving skills
• Strong critical thinking and problem solving skills
• Strong ability to use original thinking to translate goals into the implementation of new ideas and design solutions
• Self-motivated with the ability to manage projects to completion with minimal oversight
• Able to thrive in a fast paced deadline driven environment
• Strong attention to detail
• Demonstrated ability to influence motivate and mobilize team members and business partners
• Strong ability to develop and use engaging informative and compelling presentation methodologies
• Strong ability to handle sensitive information with discretion and tact
• Strong ability to establish rapport and gain the trust of others; effective at gaining consensus
• Ability to work independently and in a team environment
• Ability to coach mentor and provide feedback to team members in a timely manner
• Strong knowledge of systems administration
• Strong knowledge of Microsoft Operating systems and products
• Strong understanding of SaaS business models partner ecosystems and customer lifecycle management.