Partner Performance Associate

About the Company

Careem is building the Everything App for the greater Middle East, making it easier than ever to move around, order food and groceries, manage payments, and more. Careem is led by a powerful purpose to simplify and improve the lives of people and build an awesome organisation that inspires. Since 2012, Careem has created earnings for over 2.5 million Captains, simplified the lives of over 70 million customers, and built a platform for the region’s best talent to thrive and for entrepreneurs to scale their businesses. Careem operates in over 70 cities across 10 countries, from Morocco to Pakistan.

About The Role

As part of the Food Operations team, you will play a key role in ensuring a seamless experience for our customers, partners, and captains. You’ll drive operational excellence by managing daily activities, enhancing KPIs, leveraging data insights, and collaborating across teams to continuously improve Careem’s food delivery journey.

What You’ll Do

• Daily Food Operations: Manage and optimize day-to-day operations, ensuring smooth experiences for customers, captains, and partners while quickly addressing real-time issues.
• Performance & KPIs: Track, analyze, and improve critical metrics such as reliability, delivery times, and overall service quality.
• Cross-Team Collaboration: Work closely with training, commercial, and supply teams to align on goals and deliver exceptional results for all stakeholders.
• Data & Insights: Use SQL, spreadsheets, and BI tools (e.g., Looker) to analyze large datasets, build reports, and create dashboards that guide data-driven decision-making.
• Stakeholder Management: Partner with internal and external stakeholders to identify growth opportunities and improve the end-to-end customer experience.
• Continuous Improvement: Drive process improvements by combining data analysis with on-ground operations, ensuring proactive customer experience enhancements.
  
  

• 1+ years of experience in an Operations role (preferred).
• Bachelor’s or Master’s degree in Business, Engineering, or Data Analytics from a reputable institution.
• Strong skills in SQL and spreadsheets; experience with Tableau is a plus.
• Ability to thrive in fast-paced, complex operational environments with tight deadlines.
• Problem-solving mindset with strong troubleshooting abilities.
• Analytical thinker with the ability to extract actionable insights from large datasets.
• Collaborative, proactive, and eager to learn and share knowledge.