Paid User Operations Intern TikTok LIVE -2027 Summer

Responsibilities

About the Team

The LIVE team is dedicated to optimising all aspects of TikTok LIVE. From content strategy, monetisation, gifting, features, and data analysis to creator education, campaigns, and supporting agencies, we ensure a fun and safe space for all our LIVE users. Our mission is to drive growth, improve operational efficiency, and foster positive experiences for creators and agencies alike.

We are looking for talented individuals to join us for an internship. Our internship program offers students hands-on experience, industry exposure, and opportunities to apply their knowledge to real-world challenges while building a strong foundation for personal and professional growth.

Interns will gain practical experience, explore potential career paths, and participate in social events, learning programs, and development workshops alongside industry professionals.

Candidates may apply to a maximum of two positions across Our Company and its affiliates globally. Applications will be considered in the order they are submitted.

Applications are reviewed on a rolling basis, so we encourage you to apply early. Please clearly state your availability in your resume, including your start and end dates.

Responsibilities

• Assist with day-to-day VIP user operation inquiries and support
• Conduct NPS research and surveys for paid/VIP users
• Provide VIP user care, including gift distribution, feedback follow-up, and related engagement activities
• Perform content analysis to deepen paid user understanding and generate actionable insights
• Carry out daily data monitoring to support the team's operations and reporting
  
  

Qualifications

Minimum Qualifications

• Currently pursuing an Undergraduate degree in Business, Marketing, Communications, Media, or data-related discipline.
• Strong communication skills; Fluency in English and Arabic as working languages, with strong oral and written communication skills in both, to support communications and cross-functional collaboration with global markets and key stakeholders based in Arabic-speaking markets, where Arabic is a primary working language.
• Strong interest in user operations, community building, and the live-streaming / social media industry
• Detail-oriented with strong organisational and multitasking abilities
• Analytical mindset with comfort working with data and basic reporting tools
• Proactive, adaptable, and able to thrive in a fast-paced, cross-cultural environment
• Strong communication and interpersonal skills
• Familiarity with TikTok LIVE or other live-streaming platforms
• Deep understanding of MENA/SA cultural nuances and local user preferences
  
  

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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