Outlet Manager

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

Operations Management

• Manage the day-to-day operations of the restaurant, ensuring smooth and efficient service.
• Supervise all service activities and ensure compliance with resort standards and policies.
• Monitor food and beverage quality, presentation, and consistency.
• Maintain accurate stock levels and oversee ordering, storage, and inventory control.
• Ensure adherence to hygiene, safety, and sanitation standards (HACCP).
  
  

• Deliver an exceptional dining experience by maintaining high service standards.
• Handle guest inquiries and complaints promptly and professionally.
• Build and maintain strong relationships with guests, encouraging repeat visits.
  
  

• Recruit, train, supervise, and motivate team members to perform to the highest standards.
• Conduct regular briefings, performance evaluations, and on-the-job training.
• Promote teamwork, professionalism, and a positive work culture.
  
  

• Achieve financial targets including revenue, cost control, and profitability goals.
• Analyze sales and expense reports to identify trends and areas for improvement.
• Implement effective upselling and promotional strategies to maximize revenue.
  
  

• Ensure compliance with all resort policies, procedures, and licensing regulations.
• Maintain accurate records for operations, inventory, and reporting.
• Regularly review and update standard operating procedures (SOPs).
  
  

• Degree or diploma in Hospitality Management or a related field.
• Minimum 3–5 years of experience in restaurant or outlet management within a five-star hotel or luxury resort.
• Strong leadership, organizational, and communication skills.