Outbound Supervisor

Mumzworld is the leading digital commerce platform for mothers and families in the GCC region.

Trusted by millions, we are the region’s go-to destination for baby, mother, and child essentials — and we’re just getting started. Our next chapter is bold: building the region’s most ambitious Super App for families — integrating e-commerce, pharmacy, healthcare, education, and more.

With 300+ team members across the UAE, Saudi Arabia, Egypt, and remote locations in Europe, Asia, and Africa, we’re growing fast. We’re looking for professionals who combine business rigor with a builder’s mindset — entrepreneurial thinkers, data-driven decision-makers, and strong collaborators who prioritize people, culture, and long-term impact.

Join us as we shape the future of family living in the region.

Job Description

• Supervise and lead the outbound team (pickers, packers, dispatchers) to meet daily shipment targets.
• Monitor the workflow of order processing, picking, packing, and dispatch.
• Ensure accurate order fulfillment and on-time delivery.
• Coordinate with logistics partners and internal teams to resolve any delivery issues or delays.
• Track performance metrics (accuracy, productivity, order cycle time) and report daily/weekly KPIs.
• Conduct regular team briefings and shift handovers.
• Ensure all outbound activities comply with safety, quality, and operational standards.
• Support continuous improvement initiatives to enhance efficiency and reduce errors.
• Train and motivate team members to achieve departmental goals.
  
  

• Bachelor’s degree (preferred) or equivalent experience in logistics, supply chain, or a related field.
• Minimum 2–4 years of experience in outbound/logistics operations, preferably in an e-commerce or fulfillment center environment.
• Strong leadership and communication skills.
• Hands-on experience with Warehouse Management Systems (WMS) or ERP tools (e.g., NetSuite, SAP, Oracle).
• Ability to manage and prioritize tasks in a fast-paced, high-volume environment.
• Excellent problem-solving and decision-making abilities.
• Flexible to work in shifts and weekends if required.