Job Description

Job Title: ORM (Online Reputation Management) Executive

Company: RUMI Fine Fragrances

Experience Required: 1–2 Years

About Us

RUMI Fine Fragrances is a premium fragrance brand dedicated to crafting luxurious scents and delivering exceptional customer experiences. We focus on building a strong digital presence and meaningful engagement with our audience.

Key Responsibilities

  • Manage and respond to all customer queries, comments, and messages across social media platforms
  • Ensure timely and professional responses to maintain a positive brand image
  • Monitor brand mentions, reviews, and conversations online
  • Address customer concerns, complaints, and feedback with empathy and accuracy
  • Escalate critical issues to relevant internal teams when necessary
  • Maintain records of interactions and share insights for improving customer experience
  • Collaborate with the marketing team to align communication with brand tone and campaigns

Requirements

  • 1–2 years of experience in ORM, social media management, or customer engagement roles
  • Strong written communication skills with attention to tone and detail
  • Familiarity with platforms like Instagram, Facebook, and other social channels
  • Ability to handle customer interactions calmly and professionally
  • Basic understanding of social media tools and analytics is a plus
  • Quick response time and ability to multitask

Preferred Skills

  • Experience in beauty, lifestyle, or e-commerce brands
  • Strong sense of brand voice and digital communication trends


Job Details

Role Level: Executive-Level Work Type: Full-Time
Country: United Arab Emirates City: Dubai
Company Website: http://www.teampumpkin.com Job Function: Marketing
Company Industry/
Sector:
Marketing Services

What We Offer


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