ORM Online Reputation Management Executive

Job Title: ORM (Online Reputation Management) Executive

Company: RUMI Fine Fragrances

Experience Required: 1–2 Years

About Us

RUMI Fine Fragrances is a premium fragrance brand dedicated to crafting luxurious scents and delivering exceptional customer experiences. We focus on building a strong digital presence and meaningful engagement with our audience.

Key Responsibilities

• Manage and respond to all customer queries, comments, and messages across social media platforms
• Ensure timely and professional responses to maintain a positive brand image
• Monitor brand mentions, reviews, and conversations online
• Address customer concerns, complaints, and feedback with empathy and accuracy
• Escalate critical issues to relevant internal teams when necessary
• Maintain records of interactions and share insights for improving customer experience
• Collaborate with the marketing team to align communication with brand tone and campaigns
  
  

• 1–2 years of experience in ORM, social media management, or customer engagement roles
• Strong written communication skills with attention to tone and detail
• Familiarity with platforms like Instagram, Facebook, and other social channels
• Ability to handle customer interactions calmly and professionally
• Basic understanding of social media tools and analytics is a plus
• Quick response time and ability to multitask
  
  

• Experience in beauty, lifestyle, or e-commerce brands
• Strong sense of brand voice and digital communication trends