Order Taker

Company Description

We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences

Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion.

Raffles the Palm

Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 353 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises nearly twenty luxurious properties, from secluded resorts to city hotels in key locations around the world.

Job Description

To provide prompt and courteous F&B service to the Hotel’s guests.

Key Roles & Responsibilities

• Update the whiteboard daily (AM).
• Prepare daily cashiering and operational forms.
• Accurately and efficiently handle and account for cash with integrity, following established accounting procedures.
• Maintain complete knowledge of menus and wine lists, with up-to-date information on specialties and menu changes.
• Regularly coordinate with the culinary team regarding item availability.
• Answer all phone calls promptly and professionally, using the correct greeting.
• Follow correct order-taking procedures and provide appropriate recommendations to guests.
• Proactively seize opportunities to upsell IRD food and beverage products.
• Perform proper cashiering procedures in accordance with Raffles standards.
• Maintain a clean, neat, and organized order-taker cabin throughout service.
• Ensure proper preparation of all required operational materials in the order-taker cabin and pantry areas.
• Report guest comments to the supervisor and complete guest preference forms accordingly.
• Handle operating equipment conscientiously and maintain the department in a clean and orderly condition.
• Prepare beverage storeroom requisitions for approval by the IRD Manager.
• Communicate with internal and external customers in a polite, courteous, and constructive manner.
• Learn and comply with safety, sanitation, and hygiene policies.
• Participate in internal training sessions and required meetings.
• Maintain good working relationships with colleagues and all other departments.
• Actively promote the services and facilities of Raffles The Palm to guests and hotel partners.
• Report any deviations from established standards and procedures to the manager.
• Ensure amenities are sent to guest rooms according to the rooming list and Raffles The Palm standards.
• Maintain complete knowledge of all food and beverage services, outlets, hotel services, features, and operating hours.
• Adhere to Raffles The Palm telephone standards.
• Control and maintain delivery timing in accordance with Raffles The Palm standards.
  
  

• Average reading, writing, and oral proficiency in English
• Must be well-presented and professionally groomed at all times
• Able to account for and handle cash effectively and efficiently
• Good communication and customer service skills; strong problem-solving abilities
• Basic food and beverage product knowledge, with a focus on wine
• Team player with strong interpersonal skills and attention to detail
• Secondary education completed
• Minimum of one year of food and beverage service experience
• Previous experience in public contact and/or cashiering