Operations Transfromation Manager

Job Overview

Reporting to the Head of Digital & Process Transformation (Health Operations), the Transformation Manager will be responsible for driving digital operational improvements across our global customer facing and internal service workflows. This role will lead a team that will help shape the evolution of our digital operating environment, ensuring that process transformation, customer experience improvements, and digital tooling advances progress cohesively rather than as isolated initiatives.

The successful candidate will work across functions and regions, understanding operational realities, translating them into robust transformation actions, coordinating delivery and ensuring sustainable adoption into business teams.

This is an execution-oriented role that blends process thinking, digital understanding, stakeholder coordination and practical delivery discipline.

What You Do

Responsibilities will include, but are not limited to, the following:

Transformation Delivery & Execution

• Identify operational bottlenecks and inefficiencies across customer journeys and internal approval processes.
• Lead targeted transformation initiatives that improve SLA performance, reduce manual effort and deliver measurable cost containment improvements
• Drive simplification and standardization of operational workflows where possible.
• Track performance of implemented changes and ensure successful adoption in the business.
• Effectively lead a team of project and product specialists, ensuring effective delivery of solutions within agreed timeframes alongside ongoing capability building.
  
  

Digital Ecosystem Enablement

• Encourage interoperability of our digital tools and communication channels.
• Help ensure that transformation activities are aligned with broader digital evolution and enterprise wide direction.
• Support the identification of where automation, workflow orchestration, or digital submission capabilities can accelerate impact.
• Act as a connector between operational needs and digital asset enablement.
  
  

Operational Alignment & Collaboration

• Work closely with all operations areas to ensure changes are well defined, understood and embedded.
• Support functional leaders by helping surface transformation insights and cross functional learnings.
• Contribute to a unified approach to process transformation across regions and channels
• Maintain strong communication with stakeholders, helping avoid surprises through early awareness and transparent risk surfacing.
  
  

Adoption Monitoring & Value Measurement

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• Monitor actual usage, performance and results of changes introduced.
• Produce operational reporting and insights to drive further improvement.
• Provide structured feedback loops from frontline teams into digital evolution planning.
• Help ensure change is not only delivered but sustained.
  
  

Knowledge Transfer & Enablement

• Support training and capability uplift for operational teams as changes are introduced.
• Help document improved workflows, best practices and implementation learnings.
• Promote awareness of digital capabilities and customer expectations across teams.
  
  

What You Bring

To be successful in this position you will need to have the following skills / experience:

Essential

• Degree or relevant professional qualifications in business, operations management or technical discipline.
• Minimum of 5 years experience in operations improvement, workflow transformation, digital operations or a process centric project management role
• Strong analytical capabilities with experience in diagnosing workflow inefficiencies.
• Proven track record of driving measureable improvements in SLA, quality, effort reduction or cost containment.
• Strong stakeholder management experience, especially with cross functional groups.
• Ability to work with teams distributed across multiple countries.
• Excellent communication skills with an ability to translate complexity into structured clarity.
• High degree of ownership, practical mindset and execution focus.
• Experience in regulated process industries. Ideally this would involve understanding of healthcare industry standards, regulations and operational practices although other relevant experience will be considered.
  
  

Desirable

• Experience with digital intake channels, workflow routing, automation tools or CRM systems.
• Familiarity with agile or iterative delivery models.
• Experience introducing a new tool or process into operational teams.
  
  

Personal Attributes

• Results driven and pragmatic, focused on achieving measurable outcomes.
• Able to balance strategic thinking with hands on delivery.
• Confident communicator and facilitator, able to build trust across diverse stakeholder groups.
• Collaborative and resilient, thriving in a dynamic and global environment.
  
  

At Allianz Partners, AI is revolutionizing customer service and claims management through innovative solutions. These AI-driven tools enhance productivity by streamlining complex claims processes, reducing administrative burdens, and accelerating resolution times. Our AI-powered technology has made claims processing faster, offering quicker resolutions. All while ensuring human oversight for claims to maintain service integrity. By embracing AI and Emerging Technologies, Allianz Partners continues to lead the industry, meeting ever-changing customer needs with innovative solutions. Our commitment to Ethical AI practices safeguards data integrity and trust, ensuring responsible deployment across all operations. This approach not only enhances customer experiences but also supports strategic initiatives like fraud detection and personalized product offerings, solidifying Allianz Partners position as a leader in the insurance sector.

86716 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Join us. Lets care for tomorrow.

Note: Having different strengths, experiences, perspectives and approaches is an integral part of Allianz‘ company culture. One means to achieve this is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company expects from its employees a general openness and a high motivation to regularly change positions and collect experiences across Allianz Group.

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