Operations Supervisor

• Responsible for the deployment of resources according to the client requirements as per the standards.
• Responsible for reports such as utilization, on leave, absenteeism, sick, exception, altar, employee performance, supervisor weekly reports, reports to payroll,  accidents reports.
• Maintain the employees master file and timely updates to training and admin coordinator
• Prepare the rosters as per the deployment plan and ensure all the employees have been utilized required minimum hours and not exceeding the agreed hours threshold 
• Ensure all employees are reporting & leaving on time and ensure 100% compliance in ALTAR attendance
• Ensure that the services are provided to client and in compliance of SLA.
• Measure and report the effectiveness of the services providing and employees performance
• Work with management teams to observe disciplinary issues, attendance, and performance of the employees
• Educate employees on the importance of following safety procedures and monitor them on the floor
• Maintain good relationship with the client SDM/RA/SUPERVISORS/Operations team.
• Educate/ monitor the employees on the floor to avoid discrepancies, update and keep records of the discrepancies and corrective actions 
• Ensure all employees deployed at site are in compliance with trainings, PPE, AEP, training card and proper uniform
• Ensure all ad-hoc requirements have been provided and maintain the records 
• Monitor, plan and control employees absenteeism/sickness/injury leaves and all other elements directly affecting utilization by frequent interaction with the employees, educating them.
• Achieve high levels of customer satisfaction through providing excellent service by motivating, guiding and controlling the work force
• Cunduct regular safety briefing, quality inspections to ensure work standards as per clients requirements

Responsibilities

• Responsible for the deployment of resources according to the client requirements as per the standards.
• Responsible for reports such as utilization, on leave, absenteeism, sick, exception, altar, employee performance, supervisor weekly reports, reports to payroll,  accidents reports.
• Maintain the employees master file and timely updates to training and admin coordinator
• Prepare the rosters as per the deployment plan and ensure all the employees have been utilized required minimum hours and not exceeding the agreed hours threshold 
• Ensure all employees are reporting & leaving on time and ensure 100% compliance in ALTAR attendance
• Ensure that the services are provided to client and in compliance of SLA.
• Measure and report the effectiveness of the services providing and employees performance
• Work with management teams to observe disciplinary issues, attendance, and performance of the employees
• Educate employees on the importance of following safety procedures and monitor them on the floor
• Maintain good relationship with the client SDM/RA/SUPERVISORS/Operations team.
• Educate/ monitor the employees on the floor to avoid discrepancies, update and keep records of the discrepancies and corrective actions 
• Ensure all employees deployed at site are in compliance with trainings, PPE, AEP, training card and proper uniform
• Ensure all ad-hoc requirements have been provided and maintain the records 
• Monitor, plan and control employees absenteeism/sickness/injury leaves and all other elements directly affecting utilization by frequent interaction with the employees, educating them.
• Achieve high levels of customer satisfaction through providing excellent service by motivating, guiding and controlling the work force
• Cunduct regular safety briefing, quality inspections to ensure work standards as per clients requirements

Qualifications

• Must have around 2 years in a supervisor or team lead role
• good communication skills in English