Operations & Shipping Specialist (225-1004)

An Operations & Shipping Specialist plays a pivotal role in managing and optimizing the logistics and transportation processes in an organization. This professional is responsible for ensuring that products are shipped efficiently, on time, and at a reasonable cost. They play a critical role in the supply chain management system, ensuring that goods are delivered in a timely and secure manner. The specialist liaises with various departments to coordinate the movement of goods, oversees inventory levels, and ensures compliance with shipping regulations. With a keen eye for detail and excellent problem-solving skills, the Operations & Shipping Specialist is integral to maintaining the flow of products from the origin to the destination, ensuring customer satisfaction and enhancing operational efficiencies.

Responsibilities

• Coordinate with suppliers and internal departments to ensure timely deliveries.
• Monitor shipping schedules and adjust as necessary to accommodate changes.
• Analyze and develop operational processes to improve efficiency and reduce costs.
• Oversee inventory levels and ensure accuracy in stock management systems.
• Manage relationships with freight carriers and negotiate contracts to optimize costs.
• Ensure compliance with all shipping regulations and customs requirements.
• Resolve shipping issues, delays, and discrepancies in a timely manner.
• Maintain accurate records of shipping activities and prepare reports for management.
• Implement best practices for packaging to ensure product safety during transit.
• Collaborate with the customer service team to address customer inquiries and issues.
• Manage returns and exchanges process to ensure customer satisfaction and efficiency.
• Regularly review and analyze shipping data to identify areas for improvement.

Requirements

• Bachelor’s degree in Logistics, Supply Chain Management, or a related field.
• Proven experience in operations or shipping within a supply chain environment.
• Strong understanding of logistics software and inventory management systems.
• Excellent organizational and time-management skills with attention to detail.
• Ability to communicate effectively with vendors, clients, and team members.
• Strong problem-solving skills and ability to make decisions under pressure.
• Knowledge of compliance standards and shipping regulations is a plus.
• Proficient in Microsoft Office Suite, particularly Excel for data analysis.