Operations Officer

Roles and responsibilities :-

 Order processing: Process customer and online orders, verify availability, prices, quantities anddelivery details, and follow each order through to delivery.

 ERP and documentation: Prepare quotations, sales orders, invoices and delivery notes in the ERP/ 1C system, maintaining accurate customer and transaction records.

 Customer service: Respond to inquiries, provide order updates and coordinate complaintresolutions. Assist with returns, exchanges and refunds under company procedures; escalatematters requiring approval.

 Inventory and warehouse support: Maintain inventory records, assist with stock checks andcoordinate with the warehouse team on availability, stock movements and discrepancies.

 Packing and dispatch: Assist with picking, checking and packing orders, ensuring products,quantities, packaging and supporting documents are correct before dispatch.

 Delivery coordination: Arrange collections and deliveries with the delivery team and logisticspartners. Track progress, follow up on delays and maintain delivery confirmations.

 Sales and accounts support: Support sales with quotations, reports and order updates.Coordinate with the headquarters accounts team on invoices, payment confirmations, credit notesand related documentation.

 Administration and follow-up: Maintain organized physical and digital records, prepare routineoperational reports and follow up on pending tasks across departments.

Desired candidate profile :- 

 Experience in operations support, order processing, sales coordination or customer service; beauty,cosmetics, retail, e-commerce or trading experience is an advantage.

 Proficiency in ERP systems, preferably 1C, and strong computer skills, including Microsoft Excel,Word, email and accurate data entry.

 Excellent verbal and written communication, customer-service skills and a practical understanding ofinvoicing, inventory records and order fulfilment.

 Strong attention to detail, organization and follow-up, with the ability to manage multiple prioritiesand work effectively across teams.

 A dependable, proactive approach and willingness to assist with practical tasks, including orderchecking, packing and dispatch.