Operations Manager

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,

Join us and become a Heartist®.

We are Heartists®

“Heartist” describes both our culture and who we are. Everything we do comes from the heart, and we’re experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things!

We believe that the world is more welcoming when we’re connected. So that we see what we have in common, instead of what sets us apart.

Life in Movenpick

The Place to Savour Life- We believe true hospitality is about turning small gestures into heartwarming moments.

We enable our guests to Savour the flavor of life, balancing small indulgence with what’s good for them- and good for the world.

Job Description

The Operations Manager is responsible for overseeing the day‑to‑day operational performance of the Front Office, Housekeeping, and Food & Beverage departments. This role ensures exceptional guest experiences, operational efficiency, and adherence to brand standards while supporting department heads in achieving service excellence and financial targets.

He/she is deputizing for the Cluster General Manager (in case there is no Resident Manager within the organization) in his/her absence and is responsible for the day-to-day business. In this role he/she does not take strategic decisions (mid- and long term) with commitment for the operation without prior consulting the Cluster General Manager.

In performing these duties, he/she shall at all times maintain good relations with his/her supervisor, the Department Heads as well as with the local authorities and other key persons.

The job description of the department over which he/she has the responsibility and authority (e.g., Rooms Division / Food & Beverage) is to be considered and therefore also an integral part.

Key Deliverables And Responsibilities

Operational Excellence

• Maintain the company’s operational standards on a daily basis as agreed with the General Manager.
• Oversee the daily operations of Front Office, Housekeeping, and Food & Beverage departments to ensure smooth and efficient service delivery.
• Ensure the hotel’s interior and exterior areas under responsibility are maintained in excellent condition while keeping Repair & Maintenance expenses within budget.
• Monitor the maintenance request process to ensure staff compliance and engineering efficiency.
• Ensure all operational standards, SOPs, and internal policies are complete, updated, and consistently followed.
  
  

• Take necessary actions to maximize revenue and profit within areas of responsibility, aiming to exceed the operational budget.
• Maintain strict cost control over payroll, supplies, and departmental expenses.
• Support cross‑selling initiatives across departments to enhance revenue opportunities.
• Assist the General Manager in preparing the Annual Budget and Investment Plan (replacements, investments, and projects).
  
  

• Handle guest complaints related to operational areas promptly and professionally, ensuring corrective actions are taken to prevent recurrence.
• Convert dissatisfied guests into repeat customers through effective problem resolution and service recovery.
• Ensure staff appearance, hygiene, and uniform standards are consistently maintained.
• Ensure Guest Satisfaction Score are met
• Ensure Quality Assurance standards and score are achieved
  
  

• Lead daily operational priorities and conduct daily briefings with Department Heads.
• Establish and manage the Duty Manager schedule/rotation.
• Assume the role of Duty Manager when scheduled.
• Conduct regular skills and technical training within operational departments.
• Maintain high levels of team morale, engagement, and performance across all areas.
  
  

• Assist the Cluster General Manager in reviewing and evaluating hotel operations periodically and implementing action plans to enhance efficiency and guest experience.
• Deputize for the Cluster General Manager in their absence.
• Ensure familiarity with all company documentation, especially the Operational Standards Manual relevant to the role.
• Take full operational responsibility in emergencies or when Department Heads are absent.
  
  

• Ensure proper care of all equipment and furniture entrusted for Heartists use.
• Be well-familiar with the hotels policies and procedures, well-acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotels emergency procedures in regard to fire, medical, bomb threat, black-out and evacuation.
• Knows the safety regulations and ensures their application & ensures the safety of people and property in the hotel.
• Respects and ensures respect of the hotels commitments to the "Environment Charter" of sustainability program (saving energy, recycling, sorting waste etc.).
• Understands and strictly adhere to the Rules & Regulations established in the Heartists Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety.
• Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office.
• Does not disclose any financial information or any other information of the Accor Hotels.
  
  

• At least 2 years of experience as a Room Division Manager with the hospitality sector
• Excellent communication, presentation, and leadership abilities
• Strong interpersonal abilities with proven capability in problem-solving, team training, and motivation.
• Fluency in English; knowledge of Arabic, German, or Russian is an advantage
• Prior experience in the UAE hospitality sector preferred
  
  

• Vibrant personality, professional and always presentable.
• A positive ‘can do’ attitude and the ability to work within a team environment.
• Fluency in English and Arabic, additional languages are a plus