Operations Manager (e-commerce) (225-916)

The Operations Manager in e-commerce plays a crucial role in ensuring the seamless functioning of all operational aspects of an online business. This role encompasses overseeing daily operations, coordinating logistics, managing inventory, ensuring excellent customer service, and optimizing processes to enhance efficiency. The individual in this position will collaborate with various departments to align operational activities with business goals. The ideal candidate will be adept at problem-solving, possess strong leadership qualities, and have an in-depth understanding of e-commerce platforms and technologies. They will be responsible for streamlining operations to maximize growth, profitability, and customer satisfaction.

Responsibilities

• Direct and oversee daily operations to ensure seamless e-commerce business functions.
• Develop and implement operational strategies aligned with overall business goals.
• Manage the end-to-end supply chain and logistics to ensure timely product delivery.
• Monitor inventory levels and coordinate with suppliers to maintain optimal stock levels.
• Implement effective quality control processes to enhance product and service quality.
• Collaborate with customer service teams to ensure high levels of customer satisfaction.
• Analyze operational data and KPIs to drive continuous improvement initiatives.
• Lead and mentor a team, fostering a culture of growth and efficiency.
• Ensure compliance with all regulations and standards pertinent to e-commerce operations.
• Coordinate with IT and technical teams to enhance e-commerce platform functionalities.
• Prepare and present operation performance reports for senior management review.
• Identify and implement technological solutions to streamline operational processes.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or related field.
• Proven experience in an operations management role within the e-commerce industry.
• Strong understanding of supply chain management and logistics processes.
• Proficiency in using e-commerce platforms and order management systems.
• Excellent leadership and team management skills with a collaborative approach.
• Ability to analyze complex data and generate actionable insights for improvements.
• Exceptional problem-solving skills with a focus on innovative solutions.
• Excellent communication and interpersonal skills to liaise with diverse teams.
• Strong organizational skills to manage multiple tasks and prioritize effectively.
• Familiarity with compliance regulations related to e-commerce business operations.
• Flexible and adaptable to changing environments and work demands.