Operations Manager (e-commerce) 19J25

The Operations Manager (e-commerce) is a critical role responsible for overseeing the smooth and efficient functioning of e-commerce operations within the organization. This role involves managing the logistics and supply chain processes, ensuring timely delivery of products, and optimizing operational workflows to enhance customer satisfaction. As an Operations Manager, you will lead a team that works across various departments to maintain inventory accuracy, improve warehouse operations, and implement cost-effective strategies. The position requires strong leadership skills, excellent problem-solving abilities, and in-depth knowledge of e-commerce logistics. The ideal candidate will also have a track record of successfully managing large-scale e-commerce projects and the ability to adapt to changing market conditions.

Responsibilities

• Oversee the daily e-commerce operations to ensure a seamless order fulfillment process.
• Develop and implement logistics strategies that improve delivery speed and reduce costs.
• Monitor inventory levels to prevent stockouts and ensure availability of products at all times.
• Collaborate with warehouse staff to optimize space utilization and workflow efficiency.
• Lead cross-functional teams in process improvement projects to enhance operational performance.
• Ensure compliance with health, safety, and regulatory requirements within all operations.
• Manage relationships with suppliers and logistics partners to improve service quality.
• Analyze operational data to identify issues and develop innovative solutions.
• Prepare and manage the budget for e-commerce operations, aiming for cost-effectiveness.
• Report on operational performance metrics to senior management regularly.
• Implement and monitor policies that support streamlined e-commerce transactions.
• Coordinate staff recruitment, training, and development to maintain a skilled workforce.

Requirements

• Bachelor's degree in Business Administration, Supply Chain Management, or related field.
• Proven experience in managing e-commerce operations or similar operational leadership roles.
• Strong understanding of e-commerce platforms, logistics, and supply chain processes.
• Exceptional leadership skills with the ability to motivate and manage diverse teams.
• Analytical mindset with strong problem-solving and decision-making abilities.
• Excellent communication skills for effective interaction with different stakeholders.
• Proficiency in using data analysis tools and software for operational improvements.