Operations Manager - Dubai Mall

About The Job

As Operation Manager, you will manage all aspects of product flow, loss prevention, facilities, and health & safety. You will lead, manage and develop the stock team and partner with the management teams in store to optimise operations across and between all departments/concessions, delivering a positive impact on sales, service and stock management

Job responsibilities

Team Management and Development

• Inspire and lead your team to proactively support the delivery of the Louis Vuitton Promise, through demonstrating and modeling the 4 Louis Vuitton Attitudes.
• Support the team with consistent coaching, identify their development and training needs, partner with the Field Coach Trainer and Store Manager to tailor individual plans.
• Identify, recruit and develop talents, secure succession plans in collaboration with your Manager.
• Set individual and team goals; proactively assess and manage performance against expectations.
• Manage and motivate the team to meet goals: create a positive harmonious work environment, foster cooperation within the team and between managers.
• Communicate and translate company vision, goals and relevant business news and information to the team, supporting them in understanding their individual and collective contribution.
• Proactively provide the Country office with recommendations, qualitative feedback and creative ideas based on knowledge about the store and operational needs leveraging expertise within the team
  
  

• Manage product flow in and out of the store replenishment from delivery to shop floor
• Optimise operations processes in the store relating to product flow e.g. rotative counts, geographic locations, deliveries etc
• Develop initiatives to improve stock management with a direct positive impact on stock loss
• Partner with sales management to ensure shop soiled and defective procedures are adhered to
• Set up and track stock KPI’s for review with Store Director on a monthly basis
• Develop closer working relationships between stock and shop floor teams
• Work closely with Logistics & Supply Chain teams to identify and address issues and areas for improvement
• Manages accuracy of store stock file
  
  

• Partner with Management to ensure security risks are minimized and appropriate procedures are in place (staff, clients, health and safety, theft, fire etc.)
• Responsible for Incident Reports
• Work closely with the regional Operations Manager to identify and address issues and areas for improvement building action plans where necessary
• Ensure all team members have security training to support increasing awareness and reduce thefts.
  
  

• Review and follow up of maintenance and minor works, and IS&T
• Support and deputise for Store Management in matters related to external suppliers
• Work closely with the regional Operations team and IS&T to identify and address issues and areas for improvement
• Arrange access for contractors in a timely manner
• Responsible for Suppliers and PO process
  
  

• Partner with Management team to achieve business objectives related to sales, service, stock and profitability
• Suggest new initiatives, ways to working to better the business
• Support management and HR with investigations/performance management issues where necessary.
• Responsible for ensuring that all team members have the appropriate uniform for their job role
• Support Store Management with Monthly and Daily Rota Management
• Partner with Management team to successfully deliver new store openings/expansions/renovations
• Develop excellent working relationships with key stakeholders