Operations Manager (225-1012)

An Operations Manager plays a critical role in ensuring that an organization's operations run smoothly and efficiently. This role often involves coordinating and overseeing various departments to achieve strategic goals and objectives. The Operations Manager is responsible for planning and executing operational procedures, managing resources, and improving business processes to maximize productivity and profitability. This position requires strong leadership skills, a keen analytical mind, and the ability to make decisions quickly while juggling multiple tasks. With an eye for detail, the Operations Manager ensures that the day-to-day operations align with the company’s overarching goals and contribute to its success in the competitive market.

Responsibilities

• Develop and implement operational policies and strategies that align with company goals.
• Oversee daily operations of the company and coordinate across departments effectively.
• Manage budgets, forecast financial needs, and monitor expenses within approved limits.
• Analyze operational processes and identify areas for improvement and efficiency enhancement.
• Liaise with senior management to make decisions for operational activities and set strategic goals.
• Ensure staff adhere to health and safety regulations and company policies at all times.
• Supervise and lead a team, providing guidance and professional development opportunities.
• Maintain a high standard of customer service and ensure customer satisfaction remains a priority.
• Monitor and report on operational performance and suggest improvements as necessary.
• Plan and monitor the day-to-day running of business operations to ensure smooth progress.
• Prepare operational reports and submit them to senior management for analysis and recommendations.
• Coordinate with external stakeholders and build collaborative partnerships for business growth.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, or a related field required.
• Minimum of 5 years experience in an operations management or similar leadership role.
• Strong understanding of operational principles and project management methodologies.
• Excellent leadership and organizational skills with proven team management experience.
• Proficiency in using productivity software such as MS Office, CRM, and ERP systems.
• Outstanding communication skills, both verbal and written, for effective stakeholder engagement.
• Ability to build consensus and effectively support business operations and objectives.