Operations Executive

Why qlub

The end of a great meal shouldn't be the slow part. Waiting for the check, finding someone to take payment, splitting a bill by hand. qlub removes that friction. Guests scan a QR code and pay in seconds. No app, no download, no waiting.

From Pay-at-Table and Digital Menus to Order-and-Pay, Payment Links, and SoftPOS terminals, we handle the full payment experience so restaurants can focus on what they do best: great hospitality. Less friction means faster table turnover, smoother operations, and higher profit.

We're a fast-scaling fintech backed by Mastercard, Mubadala, e& and Shorooq. $72M raised, live across multiple markets worldwide, and headcount doubled in the past year. We're building the teams that take us to the next stage.

The role

qlub is scaling fast across markets worldwide, and we look for people who take real ownership of their work. As our next Operations Executive, you'll help drive our growth in Partner Success building, shipping, and delivering results from day one.

You'll work closely with operators and partners to turn frictionless payments into real growth for restaurants. You'll also play a key role in ensuring new restaurant partners have a smooth onboarding journey and that existing partners maximize their adoption of Qlub solutions. From training restaurant staff to troubleshooting issues and driving re-engagement, you'll be at the frontlines of ensuring our partners and their customers have the best possible experience.

If you thrive in a fast-moving, build-from-scratch environment, this role is for you.

What You'll Be Doing

Onboarding & Setup

• Support the full onboarding journey of new restaurant partners, including account setup and system configurations when required
• Coordinate with cross-functional teams, including Sales, Tech, Content, Procurement, and Account Management, to ensure a seamless go-live experience
• Ensure all onboarding activities are completed accurately and on time to facilitate successful launches
  
  

• Conduct in-person and remote training sessions for restaurant staff to ensure smooth adoption of Qlub's solutions
• Organize and deliver retraining sessions when needed to address knowledge gaps and reinforce best practices
• Act as a trusted advisor for restaurant teams, helping them maximize the value of Qlub's products and features
  
  

• Monitor partner performance metrics, including QR adoption rates and transaction trends, to proactively identify opportunities and potential issues
• Troubleshoot operational and technical challenges in collaboration with Account Management, Customer Support, and Tech teams
• Implement corrective actions and provide ongoing enablement to drive long-term adoption and engagement
• Conduct regular restaurant visits and operational checks to ensure teams remain confident and effective in using Qlub solutions
  
  

• Partner closely with Account Managers to share insights on partner performance and ensure timely communication with key stakeholders
• Gather feedback from restaurant partners and frontline staff to continuously improve processes, training materials, and the overall partner experience
• Collaborate with Product, Operations, and Tech teams to identify recurring challenges and contribute to scalable solutions and product enhancements
  
  

• Own the end-to-end onboarding process for new restaurant partners, ensuring a seamless setup experience and building strong partner relationships from day one
• Drive adoption and engagement for newly onboarded partners, achieving and maintaining a target Qlub adoption rate of 45% across assigned accounts
• Monitor and manage the performance of existing partner outlets, proactively identifying opportunities to improve adoption, engagement, and overall partner success
  
  

• You've done this before in a fast-moving, high-growth environment
• You move fast and make strong decisions with incomplete information
• You take real ownership and think like an operator, not a coordinator
• You're energized by solving problems and creating exceptional experiences for restaurant partners and their customers
• You're highly organized, proactive, and able to manage multiple priorities without losing attention to detail
• You enjoy working directly with customers, building relationships, and helping partners succeed
  
  

• A valid driving license and access to a car are required
• 0–2 years of experience in customer onboarding, account management, training, customer success, or a similar client-facing role
• Proven ability to deliver training sessions and engage diverse audiences effectively
• Strong communication, presentation, and relationship-building skills
• A problem-solving mindset with the ability to troubleshoot issues and coordinate solutions quickly across multiple stakeholders
• Proficiency with digital tools such as CRM systems, Google Workspace, Excel, and Google Sheets
• Fluency in English is a must
• Comfortable working in a fast-paced, evolving environment where priorities can shift quickly
  
  

• Experience in hospitality, F&B, SaaS, or technology environments is a strong plus
• Fluency in Arabic is a plus
  
  

• Real ownership over products that impact millions of diners and thousands of restaurants globally
• The opportunity to solve challenging problems in payments, hospitality, and customer experience
• A fast-moving environment where great ideas quickly become reality
• Close collaboration with experienced operators, builders, and industry experts
• A chance to leave a visible mark on one of the fastest-growing restaurant technology companies globally