Operations Executive - SoftPOS

Why qlub

The end of a great meal shouldn't be the slow part. Waiting for the check, finding someone to take payment, splitting a bill by hand. qlub removes that friction. Guests scan a QR code and pay in seconds. No app, no download, no waiting.

From Pay-at-Table and Digital Menus to Order-and-Pay, Payment Links, and SoftPOS terminals, we handle the full payment experience so restaurants can focus on what they do best: great hospitality. Less friction means faster table turnover, smoother operations, and higher profit.

We're a fast-scaling fintech backed by Mastercard, Mubadala, e& and Shorooq. $72M raised, live across multiple markets worldwide, and headcount doubled in the past year. We're building the teams that take us to the next stage.

The role

qlub is scaling fast across markets worldwide, and we look for people who take real ownership of their work. As our next Operations Executive, you'll help drive our growth in Partner Success building, shipping, and delivering results from day one. You'll work closely with operators and partners to turn frictionless payments into real growth for restaurants. You'll also play a key role in ensuring new restaurant partners have a smooth onboarding journey and that existing partners maximize their adoption of Qlub solutions. From training restaurant staff to troubleshooting issues and driving re-engagement, you'll be at the frontlines of ensuring our partners and their customers have the best possible experience. If you thrive in a fast-moving, build-from-scratch environment, this role is for you.

What You'll Be Doing

SoftPOS Performance Tracking

• Work directly with the Strategy team to track performance of restaurant partners going live on Qlub's Smart Integrated Terminal (SoftPOS).
• Monitor adoption rates, transaction volume, and usage trends across assigned SoftPOS accounts on a regular cadence.
• Help identify and flag risks (usage drop, non-adoption, device issues) for the Strategy team to action.
  
  

• Conduct training and refresher sessions with restaurant staff to strengthen usage of the Smart Integrated Terminal.
• Provide on-the-ground support and retraining where adoption lags or device usage errors are identified.
• Troubleshoot on-the-ground device issues and coordinate with Tech/Support when needed.
  
  

• Maintain weekly internal performance reports on SoftPOS rollout and adoption.
• Prepare and maintain monthly performance reports for the restaurant vendor.
• Surface trends and insights to the Strategy team to support account strategy and prioritization.
  
  

• Coordinate with Onboarding, Customer Support, and Tech teams to resolve partner-reported SoftPOS issues quickly.
• Share feedback from staff/partner interactions to help improve training materials and rollout processes.
• Support the Strategy team in preparing for partner meetings/reviews with performance data and talking points.
  
  

• Own the end-to-end performance tracking of restaurant partners going live on Qlub's Smart Integrated Terminal (SoftPOS), from go-live through steady-state usage.
• Drive adoption and engagement for newly onboarded SoftPOS partners, achieving and maintaining a target adoption rate across assigned accounts.
• Maintain weekly internal performance reports and monthly reports for the restaurant vendor, tracking SoftPOS metrics and surfacing trends.
• Monitor and manage the performance of existing SoftPOS outlets, proactively identifying opportunities to improve adoption, engagement, and on-ground support.
  
  

• You've done this before in a fast-moving, high-growth environment
• You move fast and make strong decisions with incomplete information
• You take real ownership and think like an operator, not a coordinator
• You're energized by solving problems and creating exceptional experiences for restaurant partners and their customers
• You're highly organized, proactive, and able to manage multiple priorities without losing attention to detail
• You enjoy working directly with customers, building relationships, and helping partners succeed
  
  

• A valid driving license and access to a car are required
• 1-3 years of experience in account support, onboarding, training, or F&B/tech operations
• Strong communication and presentation skills; comfortable engaging restaurant staff and, occasionally, decision-makers
• Analytical and detail-oriented, comfortable working with performance data and building reports
• Highly organized, able to juggle multiple portfolios/tasks in a fast-paced environment
• Proficiency with digital tools such as CRM systems, Google Workspace, Excel, and Google Sheets
• Fluency in English is a must
• Comfortable working in a fast-paced, evolving environment where priorities can shift quickly
  
  

• Experience in hospitality, F&B, SaaS, or technology environments is a strong plus
• Fluency in Arabic is a plus
• Knowledge of how to use Tableau and BigQuery (SQL) is a plus
  
  

• Real ownership over products that impact millions of diners and thousands of restaurants globally
• The opportunity to solve challenging problems in payments, hospitality, and customer experience
• A fast-moving environment where great ideas quickly become reality
• Close collaboration with experienced operators, builders, and industry experts
• A chance to leave a visible mark on one of the fastest-growing restaurant technology companies globally