Operations Efficiency Coordinator - RTC Allocator

Job Purpose

Join our Airport Services team, where you will play a vital role in ensuring seamless airport operations and delivering world-class service to our customers. The team is responsible for a wide range of critical functions, both “above and below the wing,” to keep our busy airport running efficiently, safely, and on schedule.

If you are passionate about customer service, operational excellence, and working in a fast-paced environment, we invite you to apply and contribute to the success of Emirates Group. As the world’s largest international airline, our airport operations are among the most dynamic and rewarding, offering exciting opportunities to be part of a team that keeps the world moving.

As a Operations Efficiency Coordinator, the job holder is responsible for the management of Emirates Airport Services Operational Resources in terms of efficient allocation of key resources (manpower, equipment and facilities) to ensure right resources are deployed at the right time and right location on the day of operation.

In This Role, You Will

• Improve operational efficiency and productivity by utilising specialised knowledge, Decision Support Systems and other IT system to ensure an efficient resource management plan is created, communicated and executed.
• Monitor the effectiveness of the plan to ensure suitability of resource solutions (rosters, Day of Ops) making adjustments where necessary and provide feedback & recommendations regarding rosters and resource engagement standards to the relevant resource planning team.
• Perform following three key "Day of Ops" Activities: Pre-planning (24-48 hrs), Next shift planning (12-24 hrs) and Real-time deployment (Current shift).
• Responsibility is to assess resourcing gaps before and during shift of actual vs planned resource levels (manpower, equipment and facilities) and review the allocation to identify gaps and cross-utilisation requirement.
• Plan and secure required resources (OT, TOIL, cross-utilisation) as required due to unforeseen circumstances (i.e. Disruption, delays, misconnections, sickness, absence, etc).
• Actively monitor the effectiveness of task allocation at current time.
• Adjust immediate task changes and communicate with relevant stakeholders.
  
  

Qualification

To be considered for the below role, you must meet the below requirements:

• 5+ years of Airport Operations experience
• 12 years of schooling or equivalent.
  
  

You Will Have An Edge If You Have

• Experience preferably in an airline, ground handling or logistics business where operations were run in a shift pattern.
• Previous experience of having worked within an operational resource allocation, shift management, or overtime planning type function would be advantageous.
• Strong analytical skills with a high attention to detail, ensuring data accuracy across multiple systems and the ability to respond effectively to dynamic operational changes
• Excellent written and verbal communication skills, with the ability to draft clear and professional emails and correspondence
• Must possess advanced computer skills with an awareness of specialist applications, packages, programme languages and high proficiency of MS-Office
  
  

At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop their careers. If you’re looking for a challenging and rewarding opportunity, apply today and join our team!

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotel stays worldwide.

Discover what it’s like to live and work in our fast-paced, cosmopolitan home city by visiting the Dubai Lifestyle section on our career’s website: www.emirates.com/careers.

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