Operations Associate

Position: Operations Associate

Location: Dubai, UAE (onsite)

Employment Type: Full-time

Experience Level: Early-career

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About the Client

Our client is a Dubai‑based digital transformation consulting firm dedicated to helping organisations navigate the complexities of the digital era. Leveraging deep industry insight, strategic thinking and cutting‑edge technologies (cloud, AI, RPA, data analytics), the firm partners with businesses across the MENA region to transform operations, enhance customer experience and unlock new growth models. With a commitment to measurable outcomes and innovation, they enable enterprises and government entities in Dubai and beyond to modernise, scale and thrive in a digital‑first world.

About the Role

The Operations Associate position is designed for an early-career professional eager to contribute to the seamless functioning of a digital transformation consulting firm. This full-time, onsite role is central to supporting daily business operations, optimizing workflow management, and ensuring the smooth execution of internal processes. The position offers exposure to the fast-paced consulting environment, providing opportunities to develop operational expertise within the digital transformation sector and to make a tangible impact on organizational efficiency.

Key Responsibilities

• Coordinate and execute daily operational tasks to support consulting teams and project delivery, ensuring all business processes run smoothly and efficiently.
• Maintain and update internal documentation, records, and databases, ensuring accuracy and compliance with organizational standards.
• Assist in scheduling meetings, managing calendars, and organizing logistics for client engagements, workshops, and internal events.
• Support procurement processes, including vendor communication, purchase order management, and inventory tracking for office and project needs.
• Monitor and report on key operational metrics, identifying areas for process improvement and assisting in the implementation of best practices.
• Collaborate with cross-functional teams, including consultants, project managers, and IT staff, to facilitate seamless workflow and information sharing.
• Assist in onboarding new employees and contractors, ensuring all operational requirements and documentation are completed efficiently.
• Respond to internal and external inquiries promptly, providing high-quality support and escalating issues as necessary.
• Contribute to the development and refinement of standard operating procedures (SOPs) to enhance operational effectiveness.

Required Experience & Skills

• Demonstrated ability to manage multiple tasks simultaneously with strong organizational and time management skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and familiarity with cloud-based collaboration tools such as Google Workspace or Microsoft Teams.
• Excellent verbal and written communication skills, with the ability to interact professionally with colleagues, clients, and vendors.
• Strong attention to detail and accuracy in handling documentation, data entry, and reporting.
• Basic understanding of business operations, workflow management, and process optimization principles.
• Adaptability and willingness to learn new digital tools and platforms relevant to operational efficiency.
• Problem-solving mindset with the ability to proactively identify issues and recommend solutions.
• Experience working in a fast-paced, team-oriented environment, preferably within consulting, technology, or professional services sectors.
• High level of discretion and professionalism in handling confidential information.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or a related field is preferred.
• 0-2 years of relevant experience in an operations, administrative, or support role.
• Additional certifications in project management, process improvement, or digital tools (e.g., Lean Six Sigma Yellow Belt, Microsoft Office Specialist) are advantageous.

Tools & Technologies

• Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
• Google Workspace (Docs, Sheets, Drive, Calendar)
• Collaboration platforms (Microsoft Teams, Slack, Zoom)
• Project management tools (Asana, Trello, or similar)
• Document management systems (SharePoint, Google Drive)
• Basic familiarity with ERP or CRM systems (e.g., Salesforce, SAP) is a plus

This role provides a unique opportunity to gain hands-on experience in the operational backbone of a digital transformation consulting firm. The Operations Associate will play a vital role in supporting business continuity, optimizing processes, and contributing to the overall success of the organization. Early-career professionals in this position will develop a strong foundation in operations, with clear pathways for growth into more specialized or senior roles within the consulting and digital transformation industry.

By applying to this position, you are granting us permission to process your CV and keep your profile on file for consideration for this and future opportunities.