Operations And Facilities Specialist

Who we are

At Stella Stays, we’re not just another hospitality brand - we’re building the future of living. We’ve reimagined what it means to feel at home, creating tech-driven, beautifully designed spaces that people actually want to live in, whether for a few days or a few months.

We started in 2019 with a bold vision, and in just a few years, we became leaders in the space, disrupting traditional hospitality with a fresh, forward-thinking approach. Our fully furnished homes across MENA are seamlessly bookable online, ready for instant move-in, and packed with everything from high-speed WiFi to world class amenities. No paperwork, no hassle - just modern, effortless living.

Behind this vision is a team of ambitious, fast moving people who thrive in a high-growth environment. We think big, move fast, and build what’s never been built before - together.

If you’re looking for a place where you can make things happen, grow your career, and be part of

something truly game-changing, you’ve found it. Welcome to the future. Welcome to Stella Stays.

At Stella Stays, you will:

We are seeking a highly organized and detail-oriented individual to join Stella Stays as Operations Specialist. The ideal candidate will possess excellent management and coordination skills, ensuring smooth day-to-day operations, exceptional guest experiences, and effective communication between various stakeholders.

Responsibilities:

• Conduct check-in/out inspections to ensure property readiness and guest satisfaction.
  

• Prepare and adhere to daily, weekly, and monthly reports on property operations and guest feedback.
  

• Ensure compliance with property documentation requirements and quality assurance standards.
  

• Respond promptly and professionally to on ground guest requests, ensuring their needs are met.
  

• Handle add-on service requests and coordinate with relevant service providers.
  

• Greet visitors, clients, and partners, providing a professional and welcoming atmosphere.
  

• Assist with ad hoc administrative tasks as needed.
  

• Communicate with tenants in person, over the phone or via email and manage comments,
  

• suggestions and complaints. Update other team members accordingly when needed.
  

• Check click up notifications and update tasks on a daily basis.
  

• Do viewings with prospective approved tenants when needed.
  

• Manage & organize building & unit keys.
  

• Communicate and send initial violation notice to tenants when applicable after through verification.
  

• Verify any communication coming from the tenant in the name of Management with the leasing team if authorized.
  

  
  
  
  

The ideal candidate for this role should have:

• Bachelors degree in Hospitality Management, Business Administration, or a related field (preferred).
  

• Proven experience in Operations management, preferably in the hospitality industry.
  

• Strong organizational and multitasking abilities, with attention to detail.
  

• Excellent communication and interpersonal skills to effectively interact with guests and stakeholders.
  

• Proficient in using property management systems and other relevant software.
  

• Ability to work independently and make sound decisions in a fast-paced environment.
  

Note: This job description outlines the general nature and key responsibilities of the role but is not exhaustive. The role may require additional duties and responsibilities as assigned by the management.