Operational Manager (225-904)

The Operational Manager plays a crucial role in the company by overseeing daily operations and ensuring that all processes run smoothly and efficiently. This individual acts as a bridge between upper management and staff, ensuring that teams are aligned with organizational goals and are functioning productively. The Operational Manager is responsible for developing and implementing strategies to improve the operational efficiency of the company. They work to ensure that the business can deliver a high-quality experience for customers while adhering to budget constraints. This role demands strong leadership skills, adaptability, and a keen eye for detail, as the Operational Manager must anticipate potential challenges and develop plans to address them proactively. Their ultimate goal is to optimize performance across the organization while fostering a positive and inclusive team environment.

Responsibilities

• Develop and implement strategies to enhance operational efficiency and effectiveness.
• Oversee daily business operations to ensure tasks are completed as planned.
• Manage budgets, forecasts, and financial objectives in line with corporate strategy.
• Encourage and develop employee growth within the organization through training programs.
• Coordinate cross-departmental activities to streamline processes and improve communication.
• Deploy quality management standards to ensure high service delivery levels.
• Act as a liaison between upper management and operational staff for effective communication.
• Monitor performance indicators and conduct continual assessments for improvement.
• Design and enforce company policies and procedures to ensure compliance and efficiency.
• Build and maintain relationships with external partners to enhance operational effectiveness.
• Lead problem-solving initiatives and cultivate a proactive risk management culture.
• Prepare and present reports on operational performance to senior management.

Requirements

• Bachelor’s degree in Business Administration, Management, or a related field.
• Minimum of five years of managerial experience in an operational role.
• Strong analytical skills with the ability to interpret data and trends.
• Proven leadership abilities with a focus on team building and development.
• Excellent communication skills, both verbal and written, for effective interactions.
• Ability to handle multiple tasks and prioritize work in a dynamic environment.
• Demonstrated experience in budgeting, forecasting, and financial management.