Openings And Guest Experience Intern

Company Description

Fairmont Hotels & Resorts

Join a dynamic team and be part of the Fairmont family – with 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe, stretching from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Raffles Hotels & Resorts

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.

Job Description

Gain valuable experience as you build your career in luxury hospitality. Support the Hotel Openings Manager, the Guest Experience Manager and the Senior Vice Presidents of Openings and Guest Experience Raffles & Fairmont on various significant projects, contributing to the Brand’s portfolio of new hotel openings, conversions, closings, as well as the Guest Experience KPI’s for the brands.

Please note, this internship will start in April 2026 for a duration of 6-Months

Summary Of Responsibilities

• Support the Hotel Openings across all opening / conversion and closing projects for the Raffles & Fairmont Brand globally
• Assists and supports processes together with the GX manager and HOS Manager set out by the department.
• Pre Opening Budget establishment / Hotel Openings Tool Taskworld / Presentation establishment / Dashboarding POB’s
• Production of useable reports and metrics related to the departmental requirementsre memos, schedule meetings, take minutes and other administrative tasks.
• Update PPT for key stakeholders as per the requirements and create different PPTS depending on Greenfield or Takeover or De-Flag.
• Bi-weekly/Monthly update meetings with different departments, taking minutes and logging them in Taskworld and WeMax.
• Assists with Analyzing KPI’s related to the Quality Performance of the hotels by ways of usings tools such as VOG, Trust You, LQA
  
  

• Excellent Communication Skills, fluency in English
• Understands the drivers of key hotels’ openings and GX metrics (financial, commercial, CX, People)
• Prior experience in supporting Senior Executives
• Strong Adaptability and Organizational Skill
• Project and Time Management Skills
• Analytical Skills
• Technical Skills (Word, PowerPoint, Excel)