OliOli Dubai Play And Engagement Facilitator

Position: Play and Engagement Facilitator

Location: Dubai, UAE

Organization Summary

OliOli® (means joy in the Hawaiian language) is a multiple award-winning contemporary childrens museum that opened to rave reviews in 2017. Founded by a group of parents who are passionate about open-ended non-judgmental play, OliOli® entails 8 interactive galleries comprising over 45 hands-on exhibits.

The awesome team at OliOli® comes from over 12 countries including United States, Netherlands, India, Philippines, South Africa, Brazil, Switzerland, Zimbabwe, Latvia, Mexico, and Columbia. Find out more information about OliOli® @ www.olioli.ae or www.instagram.com/olioliuae.

Note from the Founders:

We are young parents who have been blessed to follow our dream. Our dream is for children to be happier, more creative, more imaginative, more informed, inspired, aware, balanced and amazed. We aim to see joy on the faces of children. 

Position Overview

Our Play & Engagement Facilitators (better known as IMAGINATORS) are responsible for fulfilling OliOli®s vision of creating awesome experiences and memories for children. Working within exhibit zones, Imaginators act as OliOli®s brand ambassadors, with the primary objective of engaging with all visitors in an empathetic, thoughtful and joyful manner.

Key Duties & Responsibilities

Visitors Experience and Service

- Be an ambassador for the OliOli® brand; ensure that every visitors experience at OliOli® meets or exceeds expectations, specifically through inclusive, culturally appropriate, positive and memorable interactions with a friendly and sincere approach
- Provide friendly, courteous communication by orienting them to the building and informing them of the exhibits areas and programs
- Contribute to a positive, team-based, and visitor-first centric culture
- Manage groups of children from schools, birthday parties, or camp activities
- Collect and communicate visitors feedback and suggestions
- Follow and perform the daily opening/closing protocols and procedures including (without limitation) routine cleaning, restocking, and preparation of program materials

Exhibits area / Education

- Have an honest and comprehensive understanding of OliOli®s philosophy and developmental, pedagogical, and other learning objectives
- Participate in training programs designed to enhance interaction with visitors in the OliOli® manner
- Work as a team to ensure that the entire building (and each and every gallery/corner) within the premises is highly presentable (clean, tidy, supplies in proper place, well organized, properly maintained, etc)

Safety / Security

- Provide a safe environment for all visitors, specifically for the children
Assist visitors in case of an incident or an emergency situation
- Take ownership of the safety of the facility and report and follow up on any repairs, or changes needed
- Attend training and be prepared to perform emergency procedures (i.e. fire evacuation, accident reporting, etc.) during OliOli®'s hours of operation

Qualifications

- Advanced course work or experience in customer service, education, family learning, or retail operations is a preferred.
- Experience working with young children (ages 1-10) and their families in recreational settings, after school programs or classroom is a plus
- Excellent communication skills and ability to interact positively with children, adults, and large groups.

- Proficiency in other languages (Arabic, Russian, Chinese, etc.) is a plus.

- Experience working in a fast-paced, high-volume environment.

- Ability to work with diverse staff and visitors.

- Self-starter and self-motivated; thrives working in a team-oriented and collaborative environment
- LOTS of bright & positive energy; respectful of diversity; patient and empathetic; friendly; courteous
- Interest and enthusiasm for working with children and families.
- Ability to work with diverse staff and visitors.
- Adaptable to perform a variety of duties.

General
- The role requires candidates to work 5 days a week (including weekends) for 9 hour shifts during OliOli®'s hours of operation