Officer - Revenue Enhancement

About the Company:

Almosafer (part of Seera Group) Saudi Arabia’s Leading Travel Company

Elevating the journey for travellers from Saudi Arabia, the region & beyond, while harnessing Seera Group’s 40+ years of expertise, Almosafer supports Saudi Arabia’s vision as a national champion for tourism. Almosafer creates opportunities for outbound, leisure, and religious travel, whilst serving B2C and B2B customers, partners, and suppliers with state-of-the-art travel solutions, a digital-first mindset, and travel advisory.

About the Job:

The role holder will be responsible for handling the Air Fulfillment processes.

Responsibilities:

• Ticket issuance for failed bookings processed online.
• Understand types of commission and deals and apply them to all relevant bookings.
• Effectively evaluate all online orders and adhere to the fraud checks and the process in line.
• Responding and prioritizing all email correspondence. Being customer-oriented.
• Working on the GDS to process refunds and amendments.
• Queue management. The purpose is to remove unproductive segments and foresee any flight disruptions.
• Re-accommodating customers on schedule changes, alternatives/failures.
• Effective reporting of all bookings and assisting in accounting and reconciliation of orders.
• Maintain high-quality standards and adhere to the process at all times, limiting any errors.

Profile Requirements:

• 1 experience in GDS (Mandate), Amadeus preferred.
• SOTO business knowledge – Preferred.
• Online travel experience – Preferred.
• Team player and committed.
• Communication skills.

Being you @ Almosafer:

At Almosafer we strongly believe in diversity and equal opportunities for all candidates. We do not discriminate based on any characteristic and follow fair employment practices regarding citizenship and immigration status. Join our inclusive work environment.