Officer PSP Business Support

Job Description

Support with PSP’s and RFM merchant onboarding by liaising with Ops team and Production team to achieve assigned turn-around-time

Perform pre-calculations on given calculators for profitability of merchants to send to line manager

Support with pre- validation, invoice realization and pay outs for PSP’s and RFM by liaising with the internal Invoicing team

Develop relationship with the support teams of PSP’s and RFM to follow-up and close any exception, documentations requirement from NI

To support the PSP’s and RFM from NI point of view to any merchant quarries and issues that may come up

Be the point of contact for PSP and RFM for sales and ops support related matters and lead to close any issues within jurisdiction related to PSP’s and RFM partners and merchants

Prepare monthly power decks/point presentations on PSP RFM performances and other related decks if needed

Liaise and support PSP partners and RFM to ensure business unit level compliance with schemes and regulatory mandates as and when new mandates are introduced and once approved to share by management

Understanding of the risks involved in the PSP and RFM merchant on boarding processes and always follow the risk and governance protocols.

Responsibilities

• Analyze Rate Approvals, calculate profitability and send over for approval; Post MID creation, recheck if correct rates, MCC were applied on the system.
• Key inn Requests
• Refund an Auto Refund Requests
• Increase CAP limit Requests
• Block/Unblock requests
• MID creation report with PSP
• Resolve Operational Queries
• Retain Key Accounts.
• MID creation monitoring with Ops team
• Liaise with compliance to follow up for PSP/RFM merchant cases wherever support is needed by the application processing teams
• Assist in delivering PSP and RFM sales initiatives through reporting non transacting merchants, rate revision proposals, calculations on loss making merchants
• Assist PSPs and RFM with Risk and Compliance guidelines as and when required after securing internal approvals
• Once a new PSP has been initiated for onboarding with NI, follow up with the related units such as Risk, Compliance and VSM teams to be on TAT
• Track & provide feedback of any issue that may be faced and highlighted by the PSP and RFM
• Liaise with Chargeback team and PSP, RFM teams to ensure minimum chargebacks
• Interact, follow-up and close with PSP’s and RFM team for negative balance recovery
• Liaise with operations team for PSP rebate payments
• Function within the framework and boundaries of Group policies as well as overall organizational and governance frameworks
• Abide by approved authorization matrix for merchant rates to PSP’s/RFM
• To follow all compliance and regulation policies set by NI
  
  

• Proficiency in Microsoft Word, Excel, Outlook and Powerpoint
• Well-developed interpersonal, problem-solving, and time-management skills
• Strong ability to work as a team player.
• Ability to cope with and thrive in a non-routine environment and think creatively
• Good written and verbal skills
  
  

• Bachelor’s degree or higher.
• Certification.