Officer Payment Operations OPS - Inward Remittances Centre Operations Group

First level checking scrutiny of transactions related to Clearing, Collections, Cash management, RPC, Remittances (outward & inward), Investigations and centralized PDC, area and to provide valued added services and ensure that all transactions are processed in compliance with established turnaround times and operating procedures to maximize customer satisfaction.

• Receiving of cheques, payroll and collection requests from branches and units through mail/ courier and provide acknowledgement after checking.
• Delivering documents and guarantees
• Payroll, Cheque, PDC & CMU transactions are processed in respective system as Maker
• Verifying the customer signature and other technicalities on the request
• Customer transaction posting in Flex system as Maker
• Verifying the cheque security features as per the central bank guidelines
• Generating the reports and balancing the accounts
• Warehousing of PDC cheques date wise and retrieval on due dates and reconciling with the report
• Filing of the documents and sending the document to CORD for archival
• Receiving the CCDM cheques from TG and its balancing.
• Scanning cheques related to PDC/CMU & FTC documents in ICCS and EDMS
• Manual reconciliation of the outward clearing accepted cheques and verify against the system report
• Pull out the discarded / return cheques and prepare return memo
• Dispatch the discarded / unprocessed / return cheques received from the branches and the CCDM to the parent branch / delivery center and update the details in the excel file.
• Reconcile the cheques in the machine for the settlement date and pack amount wise for archival.
• Handle the withdrawal and postponement requests
• Support for general mail enquiry and response
• Preparing mail schedule and send return cheques and documents to branches/other units
• Periodic reconciliation and balancing of all the PDC cheques, FTC documents, PO, DD & bank guarantees for all the products
• Customer FAX Application, Original FTA, SWIFT messages, Pay Orders, Standing Orders, DDS application, amendment document scanning and work item creation in EDMS as Maker
• Monitor FAX Printers and route the application to respective processing unit
• Centralized processing of back office transactions for all UAE branches.
• Close co-ordination with business groups for timely decisions.
• Processing of all transactions within agreed time
• Suggest innovative process improvements to overcome problems related to non-adherence to SLAs.
• Ability to resolve routine problems in coordination with all groups.
• Recommend improvements to Operating Systems and procedures.
• Recommend training for self and processors.
• Ensure completeness of instructions from customers/banks/departments etc.
• Excellent communication skills.
• Strong interpersonal skills.
• Good verbal/written communication and computer operating skills.
• Good knowledge of general banking rules and regulations.