Officer - KYC Remediation BB KYC Outbound Team

Job Description

1 Job Title: KYC Officer – KYC Remediation Department: Service Direct Supervisor: Service Manager – KYC Remediation Job Number

2

Job Purpose

Ensure delivery of the KYC remediation target within minimal rejects.

3 Dimensions Operating Expense Budget

NA

Number of Staff

NIL

Capital Exp. Budget

NA

Other –

KPI e.g.

Revenues

NA

4 Key Result Areas

• Ensure that the KYC documents and information obtained from the customer meet all standards as per the AML/Sanctions Policy of the Bank
• Review appropriateness of Risk levels assigned to customers and ensure documents obtained are in line with the requirement of the risk level
• Check for actual vs projected Business activity and the feasibility
• Achieve monthly remediation targets for self
• Identify and develop opportunities for seamless KYC remediation.
• Ensure there is daily calling to the customers and fixing appointments as appropriate
• Ensure documents are picked up as per appointment and there are no complaints
• Support the KYC Coordinator with relevant information (to update the MIS) on a daily basis
• Ensure that KYC documentation errors is kept at minimum
• Ensure that KYC documents, Call reports are stored on a daily basis
• Participate in all activities like morning huddles, training, coaching, complete mandatory training
  
  

5 Operating Environment, Framework and Boundaries, Working Relationships

• The job holder will be operating within well-defined and demarcated business areas and is required to adhere to the policies and guidelines set out in the Bank’s KYC policy.
• Candidate must effectively / actively liaise with his superiors within the business unit to achieve business objectives
  
  

6

Problem Solving

• Hands on stakeholder management required to ensure effective and timely remediation of KYC
• Incentives are tracked and paid to staff and assist in any queries.
• Responsible to resolve customer problems/complaints and handling it till final resolution through coordinating with line managers and other channel partners.
  
  

7

Decision Making Authority & Responsibility

• Responsible for approving KYC documents for updation by CAMS in Flex
  
  

8

Knowledge, Skills And Experience

• In depth Knowledge of KYC documentation
• Knowledge on systems used by the Bank
• Graduate any discipline with 5-6 years banking experience
  
  

9

Behavioral Competency

COMPETENCY Level (1 – 4)

(1-Basic 4- Sr. Managerial)

Committed to Result

3

Communication Skills

2

Influencing & Negotiation skills

3

Customer Focus

2

Attn To Quality And Detail

2

Recommended By

Marwa Albalooshi

Senior Vice President, Head - Client Service & KYC, Business Banking I Business Banking - Customer Service & Quality

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Concurred By

Rajeev Chalisgaonkar

Head Business Banking

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