Officer - KYC Remediation BB KYC Outbound Team

JOB DESCRIPTION
1 Job Title: KYC Officer – KYC Remediation Department: Service Direct Supervisor: Service Manager – KYC Remediation Job Number

2
Job Purpose Ensure delivery of the KYC remediation target within minimal rejects.

3 Dimensions Operating Expense Budget NA
Number of Staff NIL

Capital Exp. Budget NA
Other –
KPI e.g.
Revenues NA
4 Key Result Areas- Ensure that the KYC documents and information obtained from the customer meet all standards as per the AML/Sanctions Policy of the Bank

- Review appropriateness of Risk levels assigned to customers and ensure documents obtained are in line with the requirement of the risk level

- Check for actual vs projected Business activity and the feasibility

- Achieve monthly remediation targets for self

- Identify and develop opportunities for seamless KYC remediation.

- Ensure there is daily calling to the customers and fixing appointments as appropriate

- Ensure documents are picked up as per appointment and there are no complaints

- Support the KYC Coordinator with relevant information (to update the MIS) on a daily basis

- Ensure that KYC documentation errors is kept at minimum

- Ensure that KYC documents, Call reports are stored on a daily basis

- Participate in all activities like morning huddles, training, coaching, complete mandatory training


5 Operating Environment, Framework and Boundaries, Working Relationships
- The job holder will be operating within well-defined and demarcated business areas and is required to adhere to the policies and guidelines set out in the Bank’s KYC policy.

- Candidate must effectively / actively liaise with his superiors within the business unit to achieve business objectives




6
Problem Solving- Hands on stakeholder management required to ensure effective and timely remediation of KYC

- Incentives are tracked and paid to staff and assist in any queries.

- Responsible to resolve customer problems/complaints and handling it till final resolution through coordinating with line managers and other channel partners.






7
Decision Making Authority & Responsibility- Responsible for approving KYC documents for updation by CAMS in Flex




8
Knowledge, Skills and Experience- In depth Knowledge of KYC documentation

- Knowledge on systems used by the Bank

- Graduate any discipline with 5-6 years banking experience






9
Behavioral Competency COMPETENCY Level (1 – 4)
(1-Basic 4- Sr. Managerial)
Committed to Result
3
Communication Skills
2
Influencing & Negotiation skills
3
Customer Focus
2
Attn To Quality And Detail
2
Recommended By:

Marwa Albalooshi
Senior Vice President, Head - Client Service & KYC, Business Banking I Business Banking - Customer Service & Quality


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Concurred by:

Rajeev Chalisgaonkar
Head Business Banking


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