Officer Inhouse Sales And Customer Service

Task Responsibilities:

• Handle customer sales inquiries, quotations, bookings, and follow‑ups in a timely and professional manner.
• Prepare accurate quotes, apply pricing guidelines, and update offers when shipment conditions change.
• Coordinate with operations and internal teams to verify loading feasibility and handle special cargo requirements.
• Manage booking updates, check customer documentation, and ensure all compliance steps are completed before departure.
• Promote and sell value‑added services while supporting revenue optimization.
• Support customers in using digital sales and booking tools.
• Arrange export trucking with customers and service providers to ensure on‑time delivery.
• Ensure proper management of shipment documentation and airwaybill stock.
• Deliver excellent customer service, resolve issues proactively, and share market insights with the Sales team.
  
  

• Experience in customer service, sales support, or logistics/airfreight operations.
• Strong communication skills and a customer‑oriented mindset.
• Ability to manage quotations, bookings, and freight documentation with precision.
• Good coordination skills and ability to work effectively with internal departments.
• Comfortable using digital tools and commercial/operational systems.
• Strong organizational skills and ability to work in a fast‑paced environment.
• Fluency in English; other languages are an asset.
  
  

• Flexibility with working hours is expected.
• The position is based in Dubai, UAE.
• A certificate of good conduct will be required.
• Occasional travel may be required.