Officer Government Relations UAE Government And Regulatory Legal Division

The government and regulatory officer would be responsible to attend queries of central bank, Police and courts all over UAE to fulfill all service requirements in a risk-free manner for customer or non-customer and to support the manager in achieving the goals set out by the Division Head. By supporting in development, implementation and maintaining all the government entities requirements, functions and controls to serve the regulators.

This position will also interact with respective branch managers; unit heads in addition to liaise between CIBG, RBG, Operations and HO to address all issues of the government entities.

Handling Court Orders- “CCMS” Court Cases Management System (All UAE).

Handling Qatar Court Orders.

Handling Police Letters/enquiries routed from MOI or Police Stations (All UAE).

Handling E-Mails Enquires.

Handling Dubai Courts emails.

Handling Public Prosecution and CID (All UAE).

Work thru BPM Either for Police or Court Letters.

Ensure the correspondence are fully complied with all regulatory/authorities’ requirements and policies are strictly adhered to work on Increasing the effectiveness and efficiency of support services through improvements to each correspondence, coordinate, manage and monitor the working of various activity.

To drive initiatives in government and regulatory unit that contributes a long-term operational excellence.

Investigate & follow up issues with the stakeholders within Mashreq.

Performs Other Functions As Necessary Or As Assigned.

Maintain and develop working relations with the regulators and other internal/external stakeholder (i.e Tech Team).

Responsibilities

Review in detail the Standard Operating Procedures (SOP).

Review the guidelines/process notes.

Understand the working of the Flex cube, ETL, EDMS, BPM, TMS, Omni ..etc.

Follow the appropriate process according to the nature of the court order (i.e Enquiry, Freeze, Un freeze, Inheritance cases) and Police enquiries.

Always ask for any clarifications.

Understand the risk of late response/action against regulators notices. Adhere to TAT.

Focus on efficiency to avoid errors.

Cooperate with the team and keep alert.

Update MIS and Archive the cases.

Create your own tracker to follow up the pending queues and close before the due date.

Update the management with your Issues, results, and opinions.

Study, investigate and reply to the escalations.

We require experienced UAE candidate with strong analytical skills, v good command of AI , MS tools (as Excel and PowerPoint), and excellent communication skills (Arabic & English) .

Knowledge of all Government Related and functional processes.

• The job holder should also possess excellent communication skills and interpersonal skills.
• Ability to handle pressure.

Fluent Arabic & English Skills (Read, Write & Speak).

• Computer literacy - should be well versed with MS Office packages.
  
  

The leading financial institution in MENA

While more than half a century old, we proudly think like a challenger, startup, and innovator

in banking and finance, powered by a diverse and dynamic team who put customers first.

Together, we pioneer key innovations and developments in banking and financial services.

Our mandate? To help customers find their way to Rise Every Day, partnering with them through

the highs and lows to help them reach their goals and unlock their unique vision of success.

Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.

We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.

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