Officer - Customer Service 13N25

As an Officer in Customer Service, you will play a crucial role in maintaining and enhancing customer relationships and satisfaction. Your primary responsibility will be to address and resolve customer inquiries, complaints, and issues promptly and professionally. You will act as the frontline representative of the company, ensuring that each customer interaction reflects our commitment to quality service. This role offers the opportunity to engage directly with clients, understand their needs, and provide tailored solutions. Through efficient management of customer communications and proactive problem-solving, you will contribute directly to our customer satisfaction and retention goals. This position demands strong communication skills, the ability to multi-task in a fast-paced environment, and a genuine desire to help customers.

Responsibilities

• Address customer inquiries and resolve issues in a timely and professional manner.
• Maintain a comprehensive understanding of company products and services.
• Document and track customer interactions for reference and quality assurance purposes.
• Collaborate with other departments to resolve complex customer problems.
• Identify and escalate priority issues to the appropriate managerial staff.
• Provide feedback to management regarding service failures or customer concerns.
• Assist with developing and improving customer service procedures and policies.
• Ensure efficient and accurate processing of orders and requests.
• Maintain customer accounts by updating records and notes on interactions.
• Contribute to team efforts by accomplishing related results as needed.
• Stay updated on new product and service developments to provide informed service.
• Participate in training and development programs to enhance customer service skills.

Requirements

• High school diploma or equivalent required; a degree is an advantage.
• Proven customer service experience, preferably in a similar role or industry.
• Excellent verbal and written communication skills are essential.
• Strong problem-solving skills with a detail-oriented and analytical approach.
• Ability to work effectively in a team environment under minimal supervision.
• Proficient in using standard office software, such as Microsoft Office Suite.
• Ability to manage time effectively and prioritize tasks efficiently.