Officer- Consumer Protection And Business Excellence

Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.

Al Rostamani International Exchange is a leader in providing currency exchange and international remittance services in the UAE. It is an ISO 9001:2000 certified company having a wide range of products and services catering to all income groups for both nationals and expatriates.

Job Purpose

Coordinate department activities. Support to maintain & implement the company policies and procedures. Provide measurements to help gauge the customers’ overall level of satisfaction. Support the manager in re-engineering the business processes.

Job Responsibilities

• Maintain & Implement the company procedures conforming to ISO 9001:2008
• Recommend and coordinate needed changes based on process analysis
• Control and maintain records of documents required by the QMS
• Plan and conduct internal audits to sustain effectiveness of the processes and procedures
• Consolidate the internal audit findings and prepare and execute corrective action plans
• Assist the manager in preparing for management review meetings with all audit findings and analysis reports
• Assist the manager in preparing the customer satisfaction surveys and other related performance improvements
• Act as management representative for quality
• Conduct Quality Management training
• Plan & Conduct Employee Satisfaction surveys
• Coordinate CSR activities as per plan
  
  

Job Requirements

Qualifications

• Graduate/Post Graduate in any related field
  
  

Experience

• 5 years of experience in the same field
• Should have implemented QMS in previous organization
  
  

Knowledge & Skills

• Ability to focus towards solving & identifying customer needs and performance goals
• Excellent analytical skills
• Excellent communication skills
• Good interpersonal skills
• Ability to self-manage workload and work independently
  
  

At Al Rostamani Group , we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.

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