NOC Service Assurance Lead

· Responsible for managing and coordinating the NOC team. The main aim for this coordination is to ensure that the networking system runs efficiently without interruption.

· Primarily deals with users, customers, vendors, engineers, and the whole technical team.

· Ensures that the systems and technology used are constantly upgraded to remain relevant.

· Constantly update his / her knowledge as the success of a NOC Lead depends on his / her knowledge of the industry and the level of experience in the field.

· The NOC Lead must keep upper management informed about what is happening in the organization concerning networking.

· Comes up with innovative solutions to various networking problems and ensures that customer needs are properly defined and satisfactorily met. Implements and evaluates the working of networking systems and stays abreast of new technologies emerging in the industry.

· NOC Lead oversees the work of junior employees to ensure that system requirements have been properly implemented and procedures carefully followed.

· Responsible for informing Management, partners and peers about network performance and service availability.

· Coordinates the duty shift table for the NOC operations and carefully allocates staff members (NOC technicians and NOC engineers) on different shift duties for ensuring the whole NOC shift works in an efficient and effective manner.

· Pursue any other related activities as directed by superiors.

· Regular Meetings with Clients.

• ·         ITIL Certification
• Customer and Team-focused attitude
• Expert skills in usage of Office 365, ITSM Systems
• Excellent Organizational Skills, ability to influence and manage Customer expectations.
• Solid background in IT Service Management.
• Excellent communication, presentation, and training skills
• Being able to understand complex business processes and activities.
• Flexible work approach, based on the job requirements.
• Active listener
• Strong interpersonal skills with the ability to collaborate well with others and reconcile differences among resources/department.