Night Manager

Company Description

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Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 360 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises nearly twenty luxurious properties, from secluded resorts to city hotels in key locations around the world

Job Description

The Position

The Night Manager is responsible for overseeing hotel operations during the night shift, ensuring safety, security, and exceptional guest service. The role acts as the primary point of contact for guests and staff overnight, providing leadership, handling guest concerns, and maintaining operational standards across all departments.

Key Roles & Responsibilities

Operations & Guest Experience

• Supervise all night operations and ensure smooth running of the Front Office and related departments.
• Be visible in the lobby, engaging with guests and ensuring service excellence at every touchpoint.
• Work from the lobby desks to ensure the team receives the support required
• Resolve guest complaints and service recovery situations with empathy, professionalism, and prompt action.
• Monitor overnight arrivals, departures, and VIP handling.
• Ensure accuracy in night audit processes and room balancing.
• Manage room allocations, upgrades, and late check-outs where appropriate.
  
  

• Act as the hotel’s primary emergency response leader during overnight hours.
• Conduct routine property walks to ensure safety, cleanliness, and maintenance standards are upheld.
• Check the late operating outlets
• Handle any guest complaints regarding noise and ensure full awareness of number of complaints
• Ensure security protocols are followed and incidents are documented and reported.
• Liaise with engineering and housekeeping to manage any overnight issues or special requests.
• Work closely and support the Day operations
  
  

• Lead and support the night team, including Front Desk, Bell, Guest relations, royal service, butlers and Security staff.
• Ensure team members adhere to grooming and service standards.
• Handle training, coaching, and shift briefings for overnight team members.
• Coordinate handovers and communication with morning management.
  
  

• Complete and verify night audit reports and financial documentation.
• Prepare shift reports summarizing key occurrences, guest feedback, and team performance.
• Support the Finance team in reconciling revenue transactions when needed.
  
  

• Degree from School for Tourism & Hotel Management
• Minimum 3 - 5 years’ relevant experience with at least 2 year at a supervisory level.
• Familiarity with PMS systems (e.g., Opera cloud) and MS Office applications.
• Strong understanding of hotel financial procedures and night audit responsibilities.
• Fluent in English; other languages are a plus (Preferred Arabic).
  
  

• Calm under pressure with strong decision-making and problem-solving abilities.
• Approachable and confident leader with strong interpersonal skills.
• Detail-oriented with a high standard of integrity and discretion.
• Professional appearance and a passion for guest service.
• Able to work independently and take initiative during low supervision hours.