Night Manager

Mandarin Oriental Downtown, Dubai is looking for a Night Manager to join our Front Office Department.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards.

With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms & Suites.

Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.

About The Job

Based at the Mandarin Oriental Downtown, Dubai within the Front Office Team in Dubai, the Night Manager is responsible to provide supervision and direction in the Front Desk and all other areas in the hotel during the night with the objectives, performance and quality standards established by the hotel. Night Manager reports to Front Office Manager/ Assistant Front Office Manager.

As a Night Manager, you will be responsible for the following duties:

• Supervise all overnight hotel activities, including front desk and housekeeping ensuring smooth and efficient service delivery.
• Handle billing, cash management, night audit functions, and Infor system processes including daily and end-of-month closures.
• Provide exceptional guest service, resolve complaints promptly, welcome VIPs, and ensure Legendary Quality Experiences are upheld.
• Lead and support the night team, ensure proper staffing levels, maintain high grooming and behaviour standards, and facilitate shift handovers.
• Uphold safety, hygiene, and brand standards through regular inspections and adherence to policies, regulations, and quality protocols.
• Foster a positive work environment, promote teamwork, and ensure smooth coordination with other departments.
  
  

• High school diploma required; a degree in Hospitality is a plus, with at least 2 years’ experience in a 5-star hotel and 1 year in a Night Manager role.
• Strong knowledge of Microsoft Office and hotel systems such as PSMS, Alice, Alliants, HotSoS, and Rex.
• Prior experience in the Middle East and involvement in hotel pre-openings are advantageous.
• Ability to understand and meet guest expectations, delivering exceptional service with attention to detail.
• Strong verbal and written communication in English is required; fluency in Arabic is essential.
• Proven team leadership, with the ability to manage projects, multitask, and prepare departmental reports effectively.
  
  

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• A competitive salary and benefits packages.
• Accommodation, transportation, and duty meals provided by the hotel.