Network Infrastructure And Security Engineer

We are seeking a technically strong and customer-focused Network, Infrastructure & Security Engineer to join our team in Dubai, UAE. You will provide hands-on implementation, administration, monitoring, troubleshooting, incident resolution and preventive maintenance across enterprise backup, networking, security, Microsoft 365, cloud and SOC/SIEM environments.

Important: Preference will be given to candidates currently based in the UAE who can join immediately or at short notice.

Backup, Recovery & Data Protection

• Install, configure, administer, monitor and troubleshoot Veritas NetBackup, Veritas InfoScale, Veritas Enterprise Vault, Veritas DLO, Veritas Backup Exec, Veeam Backup & Replication and Acronis Backup / Cyber Protect.
• Manage backup policies, schedules, retention, repositories, alerts, reporting, replication and recovery testing for physical, virtual, application and cloud workloads.
• Troubleshoot failed backups, restore issues, storage and connectivity problems, performance bottlenecks and tape/NAS/cloud repository issues.
• Apply RPO, RTO, encryption, immutability, retention, disaster recovery and business-continuity principles.

Network Infrastructure & Security

• Configure, maintain and troubleshoot LAN, WAN, routers, switches, wireless networks, VPNs, firewalls and network security devices.
• Support VLANs, trunking, STP/RSTP, routing, NAT, ACLs, DNS, DHCP, SNMP, high availability and TCP/IP troubleshooting.
• Administer Fortinet FortiGate and Palo Alto Networks security controls, including firewall policies, NAT, SSL/IPsec VPN, IPS, web/application filtering, segmentation and traffic-log analysis.
• Support network upgrades, migrations, firmware updates, configuration backup, performance analysis and hardware replacement.

Network Access Control

• Support NAC capabilities including device profiling, 802.1X, RADIUS, endpoint posture, guest access, VLAN assignment, BYOD access and network segmentation.
• Experience with FortiNAC, Cisco ISE or equivalent NAC platforms is preferred.

Microsoft 365 & Cloud Infrastructure

• Administer Microsoft 365 services including Microsoft Entra ID, Exchange Online, Teams, SharePoint Online, OneDrive, licensing, MFA, Conditional Access, identity and basic Microsoft Intune / Defender capabilities.
• Support Microsoft Azure services including Virtual Machines, Virtual Networks, Network Security Groups, Storage, VPN Gateway, Azure Backup, Azure Site Recovery, Azure Monitor and hybrid connectivity.
• Provide working support for AWS services including Amazon EC2, VPC, IAM, S3, Security Groups, backup, monitoring and cloud networking.

SOC & SIEM Support

• Monitor and triage security alerts, review firewall, server, endpoint, authentication and cloud logs, and escalate incidents according to established procedures.
• Support log collection, correlation, alerting, dashboards, incident investigation, remediation and reporting in platforms such as Microsoft Sentinel, FortiSIEM, Splunk, IBM QRadar or equivalent.

Infrastructure Operations & Customer Support

• Provide L2/L3 support, manage incidents and service requests within agreed SLAs, conduct root-cause analysis and coordinate with OEM/vendor support teams.
• Perform infrastructure health checks, preventive maintenance, patching, firmware upgrades, planned changes and disaster-recovery exercises.
• Maintain accurate network diagrams, configurations, asset records, incident reports, knowledge articles and customer-facing status updates.

• Bachelor's degree or diploma in Computer Science, Information Technology, Networking, Cybersecurity or a related discipline.
• Minimum 3 years of relevant hands-on experience in network, infrastructure, backup, cloud or security support.
• Strong understanding of TCP/IP, routing, switching, firewalls, VPNs, backup/recovery and enterprise troubleshooting.
• Working experience with Microsoft 365 and exposure to Microsoft Azure and AWS environments.
• Basic-to-intermediate understanding of SOC operations, SIEM, security monitoring and incident escalation.
• Ability to manage multiple incidents and priorities, communicate clearly with customers and document technical work accurately.

Key Competencies

• Strong troubleshooting and root-cause analysis
• Customer-focused ownership through resolution
• Ability to work independently and within cross-functional teams
• Good documentation and change-management discipline
• Ability to perform under pressure during priority incidents
• Commitment to security best practices and continuous learning

Preferred Certifications

• Fortinet Certified Professional (FCP) or relevant Fortinet certification
• Palo Alto Networks PCNSE
• Cisco CCNA / CCNP
• Microsoft Certified: Azure Administrator Associate or Azure Network Engineer Associate
• Microsoft 365 or Microsoft Security certification
• AWS Certified Solutions Architect - Associate
• Veeam Certified Engineer (VMCE)
• Relevant Veritas NetBackup or Acronis certification
• CompTIA Network+ / Security+

Preferred Candidate Profile

Preference will be given to candidates with 3-6 years of experience in a system integrator, managed service provider (MSP), IT infrastructure provider or enterprise support environment. The ideal candidate will have broad hands-on exposure across backup and data protection, Fortinet/Palo Alto security, networking, Microsoft 365, Azure/AWS, NAC and SOC/SIEM operations.

Joining Requirement: Immediate joiners and candidates available at short notice will be prioritized. The role is based in Dubai, UAE.