Job Description

This role is an integral part of the Network Operations team and is mainly responsible for assisting with documentation implementation and operational support of each project and participation in a joint on-call support rotation.

Job Summary

  • This role is an integral part of the Network Operations team and is mainly responsible for assisting with documentation, implementation, and operational support of each project, and participation in a joint on-call support rotation.

Essential Duties And Responsibilities

  • Assist in maintaining and troubleshooting network equipment at multiple client sites
  • Collaborate with customers and third-party vendors to resolve and troubleshoot network issues
  • Coordinate with remainder of Network Operations to keep our network infrastructure operating at peak efficiency
  • Assist other internal departments with routine network infrastructure changes, such as adding new subnets or provisioning switch ports
  • Participate in an on-call support rotation within Operations at large, including some systems-side support duties
  • Work with other teams on improvements necessary to provide better service delivery
  • Assist on network maintenance and service-affecting events
  • Assist in creation and documentation of formal processes and troubleshooting procedures
  • Schedule, document and implement maintenance procedures when necessary

Other duties assigned as needed

Skills And Abilities

  • Communicate and interact with internal employees, clients and colleagues in a professional and timely manner
  • Self-starter capable of working independently and ensuring to meet deadlines
  • Excellent communication and interpersonal skills, both verbal and written
  • Ability to balance multiple tasks with changing priorities
  • Excellent structured problem-solving skills
  • Demonstrate time management skills with attention to detail
  • Ability to troubleshoot basic AV network and connection issues

Education And/or Experience

  • Minimum High school diploma or equivalent
  • Minimum 7 years’ experience in Network Engineering in similar or related field
  • Bachelor’s Degree in Computer Science, Computer Engineering, Electrical Engineering or related field is a plus
  • Cisco Certified Network Associate (CCNA) or equivalent is preferred
  • Demonstrated experience and knowledge of networking concepts, including OSI model, Ethernet and TCP/IP
  • Demonstrated experience of Cisco IOS

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Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment and can occasionally be required to drive to client sites.

Physical Requirements

The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

  • The employee must be able to lift and/or move up to 60 pounds, be able to climb ladders up to 20 feet tall and be able to work in small spaces and on uneven surfaces. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.

Direct Reports

  • This position does not have direct reports

Work Hours

AVI-SPL reserves the right to alter work hours and work location as deems necessary

AVI-SPL is an Equal Opportunity Employer/AA/Disabled/Veteran Protected

VEVRAA Federal Contractor


Job Details

Role Level: Not Applicable Work Type: Full-Time
Country: United Arab Emirates City: Dubai
Company Website: http://www.avispl.com Job Function: Information Technology (IT)
Company Industry/
Sector:
IT Services and IT Consulting

What We Offer


About the Company

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