Network Engineer

The Network Engineer, Unified Communications is a member of AVI-SPL’s Technology and Innovation organization, responsible for implementing, and supporting network infrastructure that enables Unified Communications and Collaboration (UCC) platforms.

This role ensures reliable connectivity and optimal performance for digital media, digital signage, workplace experience solutions, and enterprise voice/video systems across global accounts.

The position coordinates with internal stakeholders to plan, deploy, and manage network solutions supporting UCC strategies, including Cisco, Meraki, Microsoft Teams UCC and Voice, and network audio/video distribution and control platforms such as Crestron, DANTE and QSYS.

The Network Engineer provides technical expertise and direct support to field engineers, systems designers, control system programmers (Crestron), and field technicians, assisting with troubleshooting, lifecycle management, and continuous improvement of network services.

Job Summary

The Network Engineer, Unified Communications is a member of AVI-SPL’s Technology and Innovation organization, responsible for implementing, and supporting network infrastructure that enables Unified Communications and Collaboration (UCC) platforms.

This role ensures reliable connectivity and optimal performance for digital media, digital signage, workplace experience solutions, and enterprise voice/video systems across global accounts.

The position coordinates with internal stakeholders to plan, deploy, and manage network solutions supporting UCC strategies, including Cisco, Meraki, Microsoft Teams UCC and Voice, and network audio/video distribution and control platforms such as Crestron, DANTE and QSYS.

The Network Engineer provides technical expertise and direct support to field engineers, systems designers, control system programmers (Crestron), and field technicians, assisting with troubleshooting, lifecycle management, and continuous improvement of network services.

Essential Duties And Responsibilities

• Supports frontline field engineers, systems designers, control system programmers (Crestron), and field technicians by ensuring network infrastructure readiness for Unified Communications, Digital Media, Digital Signage, Workplace Experience solutions, and enterprise voice/video platforms.
• Participate in all stages of network deployment, and support as it relates to customer experiences and lifecycle activities.
• Provide technical guidance and troubleshooting support to field engineers, systems designers, control system programmers, and field technicians during installation, commissioning, and maintenance of UCC and AV network solutions.
• Understand and support global network capabilities for UCC platforms, assisting with licensing, design remediation, changes, and implementation processes for all global locations.
• Support configurations, deployments and enabling our teams to deploy and maintain Zoom, Google, Microsoft Teams UCC and Voice, Cisco, and other Cloud UCC solutions.
• Promote secure and reliable network configuration and practices.
• Collaborate in technical forums and watercooler meetings focused on network best practices for UCC platforms and AV distribution technologies.
• Troubleshoot network issues remotely for exotic AV / UC payloads and interconnections. Provide leadership to ensure business outcomes, user experience are minimally impacted.
• Continuous learning for Cisco, Meraki, Microsoft Teams, DANTE, QSYS, Crestron, Netgear, and other relevant platforms.
• Design, deploy, configure, and commission virtual server environments across on premise and cloud platforms including ESXi, AWS, Hyper V, and Nutanix to support UCC, AV, and enterprise systems.
• Provide operational support for Windows and Linux based servers, including performance tuning, troubleshooting, patching, and lifecycle management.
• Other duties as assigned.
  
  

Skills And Abilities

• Ability to lead and contribute individually, as well as work productively within a team and across functional disciplines.
• Strong communication skills, both written and oral, with professional interpersonal and relationship-building abilities.
• Strong business acumen and ability to interface credibly at a highly technical level regarding network and UCC topics.
• Ability to multi-task, prioritize, manage time, and work in a self-directed manner.
• Technical expertise in networking for Cisco, Meraki, Netgear, Forti, Microsoft Teams UCC and Voice, DANTE, QSYS, Crestron, Google, and Zoom platforms, including both technical and operational aspects.
• Exceptional structured problem-solving skills.
• Technical aptitude and ability to be a self-driven learner with credible understanding of UCC, Audio/Visual, Collaboration, and Meeting space network technologies.
• Strong hands on experience with virtualized infrastructure and cloud platforms, supporting both Windows and Linux server environments across enterprise deployments.
• Knowledge of regional differences in support of international network deployments.
• Proficient with Microsoft Office (Word, Excel, Outlook), Microsoft Project, and Adobe Acrobat.
  
  

Education And/or Experience

• Minimum of a 4-year degree in Computer Science, Information Technology, or comparable industry experience required.
• Experience working with international accounts/program deployments preferred.
• Network certifications (e.g., CCNA, CCNP), UCC platform certifications (Zoom, Google, Microsoft Teams, Cisco), AV distribution platform certifications (DANTE, QSYS), and control system programming certifications (Crestron) preferred.
• Experience in network engineering for UCC platforms, AV distribution, and enterprise technology management preferred.
• Demonstrated experience building and commissioning virtual server platforms in both cloud and on premise environments preferred.
• 5+ years of experience in network engineering, UCC, AV technology, or enterprise technology management preferred.
  
  

Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment and can occasionally be required to drive to client sites.

Physical Requirements

The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• The employee must be able to lift and/or move up to 60 pounds, be able to climb ladders up to 20 feet tall and be able to work in small spaces and on uneven surfaces. The employee is frequently required to talk or hear. The employee is frequently required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.
  
  

Direct Reports

• This position does not have direct reports
  
  

Work Hours

AVI-SPL reserves the right to alter work hours and work location as deems necessary

AVI-SPL is an Equal Opportunity Employer/AA/Disabled/Veteran Protected

VEVRAA Federal Contractor

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