Mid Market Team Lead - Dubai

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops, and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, and looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

The team

As Deliveroo continues to scale, we become a major revenue channel for restaurants - aside from providing best-in-class support, we are restaurant consultants that use data-driven insight and industry knowledge to help our partner restaurants’ grow. Our account management team owns and manages restaurant relationships. We are restaurant consultants who use data-driven analytics and industry knowledge to provide best-in-class support and strategic value to our restaurant partners. The Account Managers are a passionate, dynamic group of team players who work well together and cross-functionally with other departments, and of course, they’re fun, personable, and great at building exceptional relationships.

Role Overview

As a Mid Market Team Lead, you will lead and develop a team of account managers responsible for managing Mid Market partners, including local gems and national chains.

Your primary focus will be to support your team, set clear priorities, and define the growth strategy for this restaurant segment. You will work closely with account managers on their partner portfolios, getting directly involved with top or complex partners’ commercial negotiations or where needed, and ensuring partners are consistently meeting performance targets. This role requires strong people leadership, strategic thinking, and the ability to balance hands-on support with scalable impact.

What You Will Be Doing

• Manage, coach, and develop a team of Account Managers managing restaurant partners
• Drive adoption and sell Deliveroo tools and features to partners
• Set clear goals, priorities, and performance expectations for the team
• Define and own the growth strategy for your restaurant segment
• Get directly involved with top tier or complex partners when required
• Drive consistent operational excellence through performance reviews
• Identify risks, challenges, and opportunities across the segment and act early
• Collaborate cross functionally to remove blockers and improve partner outcomes
• Scale best practices, tools, and ways of working across the team
  
  

• 5+ years in a commercial role, with 3+ years of proven experience managing a complex team
• Strong understanding of restaurant marketplace dynamics and performance drivers
• Commercial mindset with the ability to guide negotiations and growth discussions
• Data driven approach to performance management and decision making
• Strong stakeholder management and communication skills
• Ability to coach, influence, and support others rather than owning all execution
• Comfortable operating in fast paced, changing environments with high ownership
  
  

• 25 days of Annual Leave
• Comprehensive medical insurance
• Annual flight allowance (for employee only)
• Free Deliveroo Plus
• Maternity and paternity benefits
• End-of-year parties & regular social events
• An extremely fun team to work with!