Microsoft Engineer

The purpose of this position is to implement, maintain, and support an infrastructure for du Enterprise customers. The job holder will be part of a team responsible for implementing and maintaining a Cloud platform and ensures services are provided according to the agreed contract, SLA, and quality. This position includes working with Enterprise customers in optimizing, and monitoring requirements to gain operational efficiencies in order to drive the organization to a highly customer satisfaction.

Key Accountabilities

• Full responsibility of the du Cloud Services and Infrastructure.
• Administer systems such as Windows, Active Directory, Monitoring, , Exchange, DNS, Lync, and SharePoint
• Diagnose system issues, predict future trends, make recommendations and implement client solutions
• Support the management team to capture forecasting demand and assess the capacity requirements and operating budget allocation request to deliver the services.
• Manage stakeholder expectation and resolve customer escalations.
• Ability to interface with Senior Management and customers in a clear and concise manner.
• Manage the team by implementing good management practices and ensuring continuing development of junior members and ensure engagement
• Conduct data and security auditing as per business needs, requirements, and approval.
• Ensure updated and efficient information records and analysis
• Implement new procedures, processes and technology. Adapt these changes into the Cloud environment.

Qualifications:

• Bachelor Degree in Computer Science or Information Systems
• International Certifications (MCSE /CCNP certification preferred)

Experience:

• Minimum 9 years of experience in telecom environment or IT Infrastructure (strong cloud knowledge)
• MCSE of higher qualification
• Experience with monitoring, network diagnostic and network analytics tools
• Experience with antivirus/malware and patch management technologies
• Experience with administering systems, such as Microsoft Active Directory, Exchange, Lync, SharePoint
• Experience in telecom technologies (Voice & Data, Advanced Connectivity, Security Services, Data Centre & Cloud, Mobility & Applications)
• Very good experience in VMWare, VCentre, Network and/or Storage
• Solid experience maintaining Cloud environment
• Solid experience in supporting, maintaining, and troubleshooting systems
• Solid experience maintaining and applying security policies and procedures
• Solid experience in supporting, maintaining, and troubleshooting servers
• Minimum 2 years’ experience in Managed Cloud Service environment

Skills

• Language proficiency in the following languages - English/Arabic
• Must have knowledge on using the following tools: HP Service Management, Cisco ACI, UCS, Zenoss, VMWare and UCS Director
• Must be able to work effectively in a 24 x 7 x 365 environment
• Monitoring all day-to-day activities
• Plan and perform on-job training whenever required
• Experience of dealing with customers, specialists and service providers
• Good conflict training, analytical skills, problem-solving skills, and organizational skills
• Be customer service-minded and focus on solution providing
• Ability to communicate effectively and clearly
• Provide comprehensive solutions
• Be self-motivated and take initiative
• Ability to respond positively to working in a pressured environment.
• Work well with a team and be co-operative
• Ensure the operations and network KPIs are met with the highest quality and standards
• Ability to handle multiple tasks at once, to prioritize, and demonstrate excellent follow-through on each task assigned.
• Be flexible and adjust to changing business needs and environment
• Excellent oral and written communication skills.
• Strong reporting and communications skills