Merchant Relationship Manager - Dubai

About This Role

We’re looking for a Merchant Relationship Manager to build and manage a strong network of merchant partners across categories such as dining, retail, wellness, travel, and entertainment. This role focuses on expanding our merchant portfolio while ensuring partnerships are aligned with client requirements.

You’ll work closely with merchants and clients to drive adoption, improve offer quality, and maintain long-term relationships. The role sits within the Merchant Relationship Management team and plays a key part in delivering consistent value across our programs.

What You’ll Do

Merchant Acquisition & Onboarding

• Generate leads and build a pipeline of potential merchant partners
• Conduct outreach to onboard new merchants across relevant categories
• Negotiate discount structures and offers aligned with client requirements
• Establish and maintain long-term merchant partnerships
• Coordinate onboarding and ensure smooth integration of new merchants
  
  

Relationship Management

• Act as the primary point of contact for merchants and clients
• Build and maintain strong relationships to support retention and satisfaction
• Review merchant performance and share updates with stakeholders
• Prepare and communicate regular reports to internal and external teams
  
  

Market & Competitor Awareness

• Track market trends and competitor activity across relevant categories
• Share insights with internal teams to improve merchant offerings
  
  

Operational Support & Compliance

• Ensure merchants meet business and regulatory requirements
• Resolve issues and manage escalations with a focus on continuity and service quality
  
  

What We’re Looking For

• Hold a bachelor’s degree in business or a related field
• Bring experience in loyalty, banking, or financial services environments
• Demonstrate strong understanding of merchant acquisition across dining, retail, wellness, travel, or entertainment
• Communicate clearly and manage relationships with multiple stakeholders
• Negotiate effectively to align merchant offers with client needs
• Work independently and manage priorities across multiple initiatives
  
  

Nice to Have

• Exposure to loyalty program management
• Experience working with international or cross-cultural teams
  
  

What Makes You a Strong Fit

• Balance merchant acquisition with relationship management effectively
• Use data and feedback to improve partnerships and outcomes
• Navigate multiple stakeholders while maintaining clarity and alignment
• Take initiative in identifying opportunities and resolving issues
  
  

Why This Role Matters

This role ensures that our merchant network continues to grow and deliver relevant, high-quality offers to clients. By building strong partnerships and maintaining operational consistency, you help strengthen the overall value of our programs.

Why Join Us

• Work across a diverse set of merchant categories and markets
• Collaborate with cross-functional teams and external partners
• Contribute to building scalable merchant partnerships
• Operate in a fast-moving, execution-focused environment
• Gain exposure to client programs across industries

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