Member Relations

About Us

The Arts Club Dubai is perfectly located in the heart of the DIFC, set over four floors and totaling 65,000 square feet, in the brand-new ICD Brookfield Place development designed by Foster + Partners.

It is the first international outpost of the celebrated and historical private members’ club, established in 1863 in Mayfair, London. The Club’s membership is a growing community of like-minded, diverse and dynamic people, all hailing from different cultures and sectors, from the region and further afield.

A lifestyle for our members.

The Club provides its members with a home away from home: a sanctuary for those seeking comfort, hospitality and elegance, with a level of quality, service and attention to detail that will leave them wanting for nothing.

The Arts Club Dubai unveils an amazing opportunity for a talented artisan to join our passionate and creative team.

The Member Relations Role is responsible for providing hands-on support to the Membership Department while also providing support in the interaction and front-facing aspect of Member communication and events. As Member Relations, it is crucial that you have an exceptional eye for detail, effective communication skills and you must combine discretion, emotional intelligence, as well as operational precision.

What Will You Do

Your main duties and responsibilities are:

• The working hours are Tuesday- Saturday, afternoon and evening shift.
• First point of contact with members at our entrance, assisting with dress code, members guestlist and member issues on arrival.
• Full knowledge of our front of house CRM and check in processes in order to support and assist the front desk team when needed.
• Full knowledge of our membership CRM, ability for reporting, check in and trend analysis.
• Build working relationships with our members and guests throughout the club to give a flawless & professional member experience.
• Members engagement, tours of the club with new members and international members.
• Participate in monthly planning of new members activations.
• Monitor daily bookings so you can ensure all special requests are managed accordingly.
• Attend restaurant briefings.
• Support with member events throughout the club.
• Follow up with member issues according to club’s reports.
• Handle members’ feedback and complaints, share information with relevant team and recover by adding specific notes for future visits.
• Answer membership questions on the floor and being available to be introduced to members’ guests.
• Assist on Cultural and Food and Beverage programming throughout the year.
• Work closely with Private Events, Reservations, Marketing on events capacity, special requests etc.
  
  

• Experience in private members club, concierge services, guest relations, five stars hotels, VIP services, high-end F&B environments.
• Desired experience within art institutions, cultural organizations.
• Minimum 2 years’ experience in same or similar role
• Excellent level of English, written and spoken
• Good knowledge of Microsoft Office and Content Management System applications.
• Have strong organisational and time management skills with a high degree of flexibility.
• Demonstrate integrity in all dealings and maintain high level of confidentiality.
• Reliable and effective team player, with a positive mindset.
• Flexible, ‘can do’ attitude