Medical Receptionist 30D25

As a Medical Receptionist, you will serve as the initial point of contact for patients and visitors in our healthcare facility. Your role involves welcoming patients with warmth and professionalism, managing the front desk operations, and ensuring the highest level of patient confidentiality. The position requires excellent organizational skills, as you will handle patient records, schedule appointments, and facilitate communication between patients and healthcare providers. Your ability to multi-task in a fast-paced environment is crucial, as is your ability to maintain a calm and collected demeanor when confronted with emergencies. Your contributions will not only enrich the patient's experience but also enhance the efficiency of our medical practice.

Responsibilities

• Greet patients and visitors promptly and in a welcoming manner.
• Accurately schedule and manage patient appointments and follow-ups.
• Maintain and update patient information within our healthcare systems.
• Handle incoming calls, answer inquiries, and direct calls appropriately.
• Collaborate with medical staff to facilitate smooth patient flow and care.
• Ensure patient confidentiality and uphold privacy regulations and procedures.
• Verify patient insurance details and communicate any billing inquiries.
• Prepare and distribute patient paperwork for medical appointments.
• Assist in training new staff on reception and administrative duties.
• Manage waiting area and ensure cleanliness and organization throughout.
• Handle urgent situations calmly and efficiently, ensuring patient safety.
• Contribute to team meetings and provide feedback for process improvements.

Requirements

• High school diploma or equivalent; additional medical office training is a plus.
• Previous experience in a medical receptionist or similar role preferred.
• Proficiency in using electronic health records and scheduling software.
• Strong communication and interpersonal skills for patient interaction.
• Excellent organizational skills and attention to detail are necessary.
• Ability to prioritize tasks effectively and work in a fast-paced environment.
• Knowledge of medical terminology and healthcare practices is beneficial.