MEA Area Delivery Lead

Overview

Industry Solutions Delivery (ISD) is a global organization of industry experts and world-class architects, consultants, and delivery experts who work together to bring Microsoft’s mission of empowerment – and cutting-edge technology - to life for the world’s most influential customers. We are on the front lines of innovation, working side-by-side with customers to drive value across the entirety of their digital transformation journey.  Our team prides itself on embracing a growth mindset, inspiring excellence, and encouraging everyone to share their unique viewpoints and be their authentic selves. Join us and help create life-changing innovations that impact billions around the world! 

As the MEA Area Delivery Lead, you’ll play a critical role in the EMEA Industry Solutions Delivery Leadership Team. This high-impact position involves working closely with MEA Area Leadership to accelerate our journey to AI-first consulting - driving innovation, empowering teams, and redefining what’s possible for our customers. You’ll turn global strategy into action delivering transformational technology programs that allow customer to maximise their investments in Microsoft products for the benefit of their business and employees.

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is cantered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our customers, to create the foundational knowledge that enables us to make customer-first decisions in everything we do. In doing so, we create life-changing innovations that impact billions of lives around the world.

Responsibilities

• Consulting Leadership Responsibilities 
• Drive Transformational Customer Outcomes & Experience
• Lead the delivery of complex technology programs from solutioning through to closure, ensuring contracted outcomes and measurable business value are delivered for customers.
• Drive deal design, coaching teams on processes and leveraging assets, and IP for high-impact engagements.
• Ensure governance and delivery excellence across the portfolio while balancing customer and Microsoft priorities.
• Improve customer experience by identifying trends across industries and regions, implementing programmes that enhance processes, organisational design, and resource utilisation.
• Lead Operational & Financial Delivery
• Own financial performance for a portfolio of consulting contracts, ensuring the achievement of critical targets such as Commercial Cloud Consumption or usage rates that deliver ROI for the customer and Microsoft
• Manage P&L for the practice with a focus on Consulting Revenue & Margin, and Utilisation through a disciplined rhythm of business
• Enable Pipeline Creation & Pre-Sales Success
• Partner closely with Services Sales to generate pipeline, provide leadership in pre-sales solutioning, and engage with customers to demonstrate delivery credibility and accelerate deal closure.
• Establish collaborative rhythms across the Enterprise account teams to achieve consumption and usage goals
• Build Strategic Stakeholder Partnerships
• Develop and maintain strong relationships with Area Leadership teams, and ISD Leaders to position ISD as a key growth enabler and maximise organisational impact across the region.
  

People Leadership

• Builds organisational capability to drive change and meet evolving customer and partner needs. Champions a learning culture and prioritises capability development as a foundation for success.
• Creates an inclusive culture that enables employees to thrive through collaboration and diversity. Leads by example in hiring and developing a diverse workforce.
• Develops talent through mentoring, coaching, and succession planning. Actively prepares future leaders and attracts critical skills to strengthen the organisation.
  
  

Qualifications

Required/Minimum Qualifications

• Masters Degree OR Bachelors Degree OR Technical University Degree AND significant years technology-related, business, professional services, consulting, and sales experience OR equivalent experience.
• Extensive experience in delivering complex technology programs with measurable business outcomes.
• Proven leadership in managing large, cross-functional technical teams within consulting and professional services environments.
• Strong background in project management and delivery oversight for enterprise-scale initiatives, ensuring success on engagements with CXO-level visibility and significant organizational impact.
• Demonstrated expertise in sales and account management, including driving large-scale, complex customer engagements with full P&L responsibility in professional services or consulting contexts.
  
  

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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