Master Franchise & Expansion Coordinator

Job Description

The Franchise Systems & Expansion Coordinator combines two closely linked functions: building the operational backbone that makes a brand genuinely franchisable, and managing the logistics of scaling that brand into new territories. This role translates a brand's existing way of operating into clear, replicable documentation, then carries that structure forward into master franchise and expansion agreements across new markets — ensuring consistency and momentum from system design through market entry.

Key Responsibilities

•      Work with brand founders and operations teams to map existing business processes

•      Draft comprehensive franchise operations manuals covering all functional areas (operations, service, inventory, etc.)

•      Develop training frameworks and materials for future franchisees and their staff

•      Standardize SOPs to ensure brand consistency across all franchised locations

•      Review and update documentation as franchise models evolve or expand into new markets

•      Support the Franchise Investment Manager with operational due diligence on prospective deals

•      Coordinate area development and master franchise agreements across multiple territories

•      Track expansion milestones and flag delays or risks to the Head of Franchise Development

•      Support market entry planning for new GCC and international territories

•      Liaise with local partners, legal advisors, and regulatory bodies during expansion

•      Assist in brand export strategy, including market research on target territories

•      Maintain a master tracker of all active and prospective expansion agreements

Candidate Requirements

•      Bachelor's degree in Business Administration, Operations Management, International Relations, or related field

•      3-5 years of experience spanning operations/franchise systems documentation and franchise expansion or project coordination

•      Strong technical writing skills with high attention to detail

•      Strong organizational and project management skills, comfortable managing multiple concurrent projects and deadlines

•      Experience in retail, F&B, or service-industry operations is a strong plus

•      Experience working across multiple markets or with international partners is a plus

•      Ability to translate complex processes into simple, actionable documentation

•      Excellent communication skills; Arabic/English bilingual preferred

•      Comfortable working cross-functionally with brand teams, legal advisors, and regulatory bodies