Market Manager Dnata Travel

Job Purpose

dnata Travel Group, represents the travel division of dnata, one of the world’s largest air and travel services providers. Consisting of more than 20 leading international travel brands, we are proud to serve our global customer base as a leading, award-winning travel services provider.

As a Market Manager, you will support the centralized solution for hotel chain and group relationships, ensuring seamless connectivity with dnata Travel Group (dTG). You will proactively develop and manage a strong network of suppliers and service providers, acting as the single point of contact for hotel chains, DMCs, and other land suppliers on behalf of dTG and its affiliate companies. By leveraging technology, you will enable efficient connectivity with hotel partners and drive room night production across the network.

In This Role, You Will

• Build and maintain strong relationships with assigned suppliers to support negotiations and maintain a competitive edge.
• Prepare and manage QBR plans in Salesforce and oversee rolling development plans for leading hotel companies.
• Supervise Contracting Executives in executing account management activities.
• Collaborate with Product and Market Management teams to set and deliver bed briefs, identify opportunities for growth, and optimize performance.
• Lead supplier negotiations to secure competitive rates, allocations, and release periods in line with SLAs and briefs.
• Drive room night materialization with continuous performance monitoring and corrective action where needed.
• Maximize commercial returns by securing brochure contributions, sales overrides, and renegotiating terms when necessary to achieve revenue targets.
• Oversee site inspections of properties to assess suitability and ensure accurate loading of rates and information in contracting systems.
• Ensure Reservations, Operations, and Finance teams receive accurate data to support smooth bookings and invoicing.
• Partner with Product teams to evaluate tactical product requirements (new destinations, weak periods, etc.) in line with business strategy.
• Support Product teams with delivery of content, images, and product knowledge.
• Maintain CRM accuracy, manage the contract library, and control document access to ensure compliance, record retention, and timely resolution of contract issues.
• Ensure timely completion of contract reviews, including legal checks.
• Implement and uphold company Health & Safety procedures.
  
  

Qualification

To be considered for the role, you must meet the below requirements:

• Bachelors degree and 5+ years’ experience in the Tourism industry in Commercial/Sales/Contract Negotiation.
• Strong commercial judgment in selecting, negotiating, and contracting with tour operators or hotel services.
• Solid knowledge of geography and the tourism/tour operating industry.
• Strong analytical and problem-solving skills.
• Proven track record of meeting production and commercial deadlines.
• Tech-savvy with an established international, industry-relevant network.
• Excellent written and verbal English; additional languages an advantage depending on region.
  
  

At Emirates Group, we’re committed to providing our employees with opportunities to grow and develop in their careers. So if you’re looking for a challenging and rewarding opportunity, apply today and join our team!

Recruitment Process and Timeline

Emirates Group, is an international organisation with employees from over 170 nationalities, we encourage applications from across the globe. Your application journey begins by applying via the Emirates Group Careers website. Please ensure your CV is up to date for our talent acquisition team to review your profile. If you meet the criteria of the role, you will then be invited to complete a HireVue video interview, to share more about your experience and your career aspirations. If you are shortlisted, you will then be invited to interview with our hiring managers. If you are successful, your recruiter will reach out to you with an offer and then our Onboarding team will ensure a smooth transition to your new role at Emirates Group.

Salary & benefits

Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what it’s like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.

---