Manpower Services Operations Manager
Xad Technologies
United Arab Emirates
17th June 2025
2506-2388-14
Job Description
Department: Operations
Reports To: General Manager / Director
Job Summary:
The Operations Manager Outsourcing Unit is responsible for managing the full lifecycle of outsourced staffing operations from recruitment to deployment across various industries such as banking, healthcare, security, and facility management. The role includes client servicing, team supervision, compliance, and financial oversight, with a strong focus on recruitment and international workforce sourcing.
Requirements:
1. 1. Recruitment & International Sourcing
- Lead recruitment for outsourced roles across different sectors.
- Build and maintain partnerships with international recruitment agencies and workforce suppliers.
- Source candidates from countries such as India, Nepal, Bangladesh, Philippines, and African nations based on client requirements.
- Ensure timely onboarding and mobilization of staff with proper documentation and visa processing.
- Oversee day-to-day operations and workforce management across client sites.
- Ensure optimal deployment and performance tracking of outsourced staff.
- Monitor service-level agreements (SLAs), attendance, and client satisfaction.
- Deploy and manage outsourced teams in Banking, Hospitals, Security, and Facility Management sectors.
- Customize operational plans based on industry-specific needs and regulatory standards.
- Act as a single point of contact for key accounts and maintain strong client relationships.
- Conduct regular client reviews and feedback sessions.
- Handle all escalations and service issues professionally and promptly.
- Ensure all staff are compliant with UAE Labour Law and company policies.
- Coordinate with HR and PRO teams for visa processing, renewals, terminations, and legal formalities.
- Maintain updated employee records, deployment logs, and client documentation.
- Monitor project budgets, billing cycles, and profitability.
- Collaborate with finance on invoicing, collections, and payroll.
- Control operational costs without compromising service quality.
- Lead, guide, and motivate supervisors and site managers.
- Conduct training programs for new staff and continuous development for existing teams.
- Encourage a culture of accountability and service excellence.
- Industry focus: Construction, Oil & Gas, Facilities Management, Hospitality, Education & Security.
- Experience working with overseas recruitment agencies (India, Nepal, Pakistan, Philippines, etc.)
- Strong network of local service providers (medical centers, typing centers, travel agencies, etc.)
Job Details
| Role Level: | Mid-Level | Work Type: | Full-Time |
|---|---|---|---|
| Country: | United Arab Emirates | City: | Dubai |
| Company Website: | http://www.xadtechnologies.com | Job Function: | Operations Management |
| Company Industry/ Sector: |
Telecommunications | ||
What We Offer
About the Company
Established in 2006, XAD Technologies LLC is an ISO-certified company offering services in the fields of Telecommunication, IT networks, managed services, staff outsourcing, security solutions etc. With more than 3500 employees and several branches, XAD has distinguished itself as one of the most successful firm in the telecom sector globally. Also, it works as an outsourcing partner with numerous clients, including Etisalat, Du, DEWA, Huawei, among many others.
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